Director, Clinical & Health Services

• Monitor service delivery and take corrective action as needed to ensure that program principles, policies and procedures are applied in all program areas, including but not limited to trauma-informed practices and harm  reduction. Identify gaps in service and provide leadership around program development to resolve gaps.
• Lead and manage department program reviews, evaluation and quality improvement plans utilizing Key Performance Indicators & Outcomes and other data as needed to inform performance management and fidelity to evidence based/informed best practices.
• When developing new programs or introducing change to existing procedures, utilize excellent change management principles and practices.
• Support the development of strategic plans and associated components connected to programs within the Clinical & Health Services portfolio.
• Performs the duties and responsibilities of the Child Protection Officer for CHT.
• Manage crisis situations by assessing and reducing risk/need and taking appropriate leadership action.
• Ensure all clinical, health, and case management services comply with all regulatory and statutory requirements.
• Ensure all personnel are credentialed and are in good standing with regulatory bodies and colleges.
• Represent Covenant House on relevant community tables, committees, coalitions, and professional organizations related to homelessness, youth issues and professional standards.
• Work collaboratively with community partners to plan, develop and manage projects ensuring alignment with CHT strategic goals, objectives and values. Develops and maintains positive working relationships with local community agencies.
• Negotiate potential strategic partnerships and joint proposals that support CHT strategic objectives including the development of MOUs and other operational agreements.
• Participates in public speaking opportunities on housing, homelessness, and adjacent issues as required.
• Ensures adherence to the policies and procedures of CHT, City of Toronto Shelter Standards, Funder Guidelines.
• Ensures statistical records are maintained and submits reports on the programs with an analysis of trends to identify risks and opportunities.
• Ensure program policies and procedures are in alignment with CHT’s Vision, Mission, values, service philosophy, regulatory obligations, and are aligned with evidence-informed/evidence-based practices.
• Oversee the creation and management of departmental budgets and provide guidance to program managers for the management of program budgets, being able to explain variances.
• Maintains financial records in accordance with the funder expectations and agency policies.
• In collaboration with Senior Management ensures that all facilities conform to the standards set out by funding agreements and government legislation; that young people, and staff adhere to building and fire codes, occupational health and safety and other relevant regulations; that evacuation procedures are in place
• Executes on a people management functions and directives and engaged in developing leadership team. 

Qualifications and Experience

• Master’s Degree or Master of Social Work (MSW) preferred but will consider Master of Science Clinical Counselling (MSc) or Master of Health Administration
  
• Registered Social Worker (RSW) or Registered Clinical Counsellor (RCC)
• Minimum 5 years’ senior managerial experience in leading, managing and motivating a diverse workforce, ensuring effective teamwork, providing resolution to issues, ensuring high standards of work quality and organizational performance, continuous learning and encouraging innovation in others
• Past experience in a non-profit environment and shelter setting is preferred
• Strong knowledge of best practices related to trauma informed practices, evidence informed interventions and harm reduction practices.
• Ability to establish effective working relationships with all stakeholders, employees, client divisions, outside agencies and build effective relationships within a large, diverse, multidisciplinary environment
• Ability to lead change within a complex organization while managing stakeholder's needs and interests
• Familiarity with relevant government legislation in the area of governance, budgeting, financial reporting, service delivery, employee relations and occupational health and safety
• Proficient in Office 365 and SharePoint
• First Aid, CPR certification an asset
• Demonstrated grant writing expertise

Interested candidates should submit their cover letter and resume to this posting. Only those candidates selected for an interview will be contacted. No phone calls please.

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

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