Digital Literacy Program Assistant

Job Title: Digital Literacy Program Assistant

Status: Temporary, Part Time (Union position)
Hours: 21 hours/ week

Grid: 10
Rate: $25.95/hr - $29.76/hr (starting at $25.95/hr)

Start Date: Nov 12, 2024
End Date: December 31, 2024, (or until return of incumbent)

Date Posted: October 31, 2024
Closing Date: Open until filled

Please note that internal applicants must apply by November 8, 2024. Internal applications received after this date will not be considered as internal and seniority will not apply. Position will remain open until filled.

The Opportunity:

The Digital Literacy Program Assistant will support the Digital Literacy Program Coordinator in the preparation and delivery of group workshops that develop the digital literacy skills and confidence of IRCC-eligible newcomers. The Digital Literacy Program Assistant will oversee the program device inventory, its loaning process as well as responding to emerging basic needs of program clients. The Digital Literacy Program Assistant will support the delivery of client centered and responsive digital literacy programming as well as contribute in the development and uptake of equitable digital inclusion strategies. The Digital Literacy Program Assistant will support the ultimate goal of reducing the expanding digital gap, increasing access and digital literacy for newcomers, guided by the vision of achieving digital democracy in our community.

The key areas of responsibility are:

· Assist Digital Literacy Program Coordinator with all project deliverables to ensure the project meets the set targets

· Assist with collection and tracking of data and information

· Support program participants and volunteers

· Assist digital literacy workshop organization, including but not limited to securing and preparing meeting space, distribution and tracking of devices, participating in the development of workshop curriculum, and other duties as required

· Liaise with clients, volunteers and staff members to better identify needs and gaps

· Assist with recruitment of program participants and volunteers

· Coordinate client referrals by responding to inquiries via phone or email, based on program eligibility and language needs

· Answer client and staff inquiries

· Enter and access data in CRM

· Organize, loan and track devices to ensure full accountability and efficient access to technology.

Qualified candidates will possess:

· Excellent computer and web-navigation skills (advanced knowledge of MS Office, Excel, PowerPoint)

· Strong English communication skills, written and oral

· Ability to communicate effectively with people with varying English proficiencies

· Competency with office equipment, procedures and business communications

· Professional telephone manner and good interpersonal skills

· Ability to work cooperatively within a team and independently

· Excellent organizational and time-management skills

· Recent, relevant experience working in administration or adult education in settlement and refugee support programs and/or non- profits an asset

 A Criminal Record Check is a requirement of employment.

Please note that we currently have staff on the recall list. If an applicant on the recall list applies to this vacancy, the provisions under Article 13.5 "Recall" of the Collective Agreement will apply and we will not consider internal applications from those with less seniority.

ADDITIONAL INFORMATION:

This position is based in our Surrey office and is completely in-person services.  DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit https://www.dcrs.ca/news/diversecity-re-opening-plan/. Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.

A comprehensive job description will be provided to all candidates shortlisted for interviews. 

DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at (recruitment@dcrs.ca). Any personal information provided will be maintained in confidence.

About DIVERSEcity

DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 40 years we have focused on providing specialized services newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centred organization committed to quality and accountability. We value growth, respect, integrity and compassion.  To learn more about DIVERSEcity visit us at https://www.dcrs.ca/.

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.