Digital Banking/Dep OPS

Summary:  The purpose of this role is to work closely with the entire Operations Department in performing daily digital and operational functions. This position’s primary responsibilities are monitoring and overseeing digital related functions, as well as assist in digital related issues for customers and frontline staff. This description is a scope of responsibility and essential functions of this position but should not be considered an all-inclusive listing of work requirements.

Duties and Responsibilities:

1.      Handle Deposit Operations customer calls and requests.

2.      Assist with new Treasury Service and Cash Management contracts and responsible for product creation in our core system.

3. Supports commercial clients in using remote/mobile deposit and Cash Management services, including ACH and Positive Pay platforms.
4. Verify and submit checks deposited via Remote Deposit for accuracy.
5. Assist all digital banking customers with any online-related issues, including, but not limited to, password updates, login issues, and third-party applications.
6. Inform management of any potentially fraudulent activity via digital banking.
7. Oversee all Banno Support messages via Banno Admin.
8. Monitor all digital banking email groups.
9. Monitor deleted Netteller reports for any active third-party applications to be canceled.
10. Monitor Bill Pay reports via I-Pay MasterSight.
11. Scan and index all digital agreements and changes into Synergy for record keeping.
12. Responsible for daily balancing, processing, and monitoring of Virtual Vault.
13. Assist with researching and resolving Reg E EFT errors i.e., completion of affidavits of errors, provisional credit, customer notices, case submission and maintain the Reg E log in FinSer application.

Secondary or Additional Job Duties:

1.      Verify, scan, and index all debit card applications and changes.

2.      Review and update daily account close-out reason codes

3.      Backup to key wires and General Ledger.

4.      Backup for reviewing daily Stop Payment reports.

5.      Backup for indexing all new and revised account documents.

6. Responsible for receiving and timely completion of all tax levies.
7. Record keeping for multiple committees.

Experience and Other Requirements

1. General experience in online banking products, remote deposits, ACH processing, and atm/debit cards.

2.      Extensive use of personal PC with basic skills in accounting and proficiency in Microsoft applications.

3. Excellent analytical ability to provide workable recommendations and solutions to problems.
4. Must possess the ability to handle multiple deadlines for ongoing projects and product implementation.
5. Must possess the ability to interact positively with all levels of the organization, including Management, coworkers, and the public to promote a team effort and maintain a positive attitude even under extreme pressure.

6.      Excellent oral, written, telephone, organizational and interpersonal communication skills required.

7.      Must be proficient using e-mail and the internet.

8. Possess knowledge and understanding of regulatory issues.

All First Bank employees are required to:

1.      Be attentive to our customer needs with a welcoming personality.

2.      Possess a team-oriented attitude with a desire to see success in themselves and others.

3.      Maintain a strict standard of confidentiality involving all transactions and relationships.

4.      Develop a working knowledge of all bank products.

Statement of Understanding:

I understand that the above duties and how I perform them are the requirements on which my performance will be judged. It is understood that these duties may be revised from time to time at the discretion of the Bank’s management.

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Employee’s Signature                                              Date

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Bank Representative                                                Date