Dental Hygienist Supervisor in Faculty Practice Clinic Position Control Number DHS-22-700-01

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.

• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.

• Retirement: 401(k) with a competitive employer match of up to 6%.

• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.
Under supervision of clinic manager, the Dental Hygienist Supervisor provides leadership, support, management, guidance and supervision for the Dental Hygienist team. The supervisor ensures that all day-to-day activities of the Dental Hygienist function operate smoothly and seamlessly. This position is also responsible for assuring that all performance metrics, workload deliverables and customer service activities are completed. Conducts a variety of administrative activities related to the efficient operation of an organizational program and/or department.. 

Responsibilities/Duties

1. Daily oversight and management of the Dental Hygienist team
2. Monitoring workflows, adjusting workload and staffing requirements to ensure that all activities and phone calls are answered and addressed in a timely and efficient manner.
3. Performs administrative tasks such as work hour scheduling, attendance monitoring and counseling, goal reviews, vacation request and overtime scheduling.
4. Works proactively with the direct staff and internal functional groups to develop creative resolutions to challenging operational and functional issues to ensure the highest level of customer service for our patients.
5. Participates in the hiring process and handles all employee issues for their direct reports
6. Meets periodically with direct reports to assess their performance and progress against goals and is responsible for writing and communicating quarterly and annual performance reviews.
7. Assures that individuals are trained appropriately. Identifies and assigns training needs on an individual basis. Provides continuing education for staff to ensure they perform at their highest level.
8. Acts as a patient advocate, acquainting patients with policies and procedures relevant to their care and helping them navigate the system as necessary. Responds to patient concerns and forwards concerns to clinic manager.
9. Provides excellent customer service to internal and external inquiries regarding information, treatment, and special needs.
10. Provides individualized coordination of care; when necessary, reviews chart to monitor patient clinical progress. Enters relevant information into Axim database.
11. Assesses outcomes of care; analyze complaints to determine trends. Surveys patients via questionnaires; surveys dentists to determine how we can better serve our referring dentists.
12. Audits and reviews patient charts to ensure proper protocol is followed. Determines case status and inactivates, refers, or transfers, as required.
13. Facilitates patient referrals for specialty treatments.
14. Helps to coordinate necessary activities for patients scheduled in the clinics.
15. Meets with clinic manager on a regular basis to assist with patient management.
16. Develop and maintain databases used to collect and analyze data. Monitor and evaluate program operating policies and procedures.
17. Comply with specific department needs to maintain efficient patient database.
18. Manages the patient recall program for the practice.
19. Performs other duties as assigned by clinic manager.
 
Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties assigned.  Specific duties and responsibilities may vary based upon departmental needs.

Required Skills

Solid organizational and time management skills.

Strong problem-solving skills with the ability to manage multiple priorities and meet associated timelines

Effective in building and maintaining solid interactive professional and business relationships.

This position is accountable for developing and leading a highly productive team and for building and maintaining collaborative relationships.

Ability to work independently under minimal supervision.

Ability to independently perform specialized tasks following stated procedures.

Skill in applying basic analytical skills to problems where clear precedent may not exist.

Skill in exercising initiative, resourcefulness, and sound judgment with an ability to solve problems and make decisions.

Skill in organizing and executing multiple assignments under specific time constraints.

Ability to prioritize ongoing and new projects, as well as assigned daily tasks necessary to implementing a specific program.

Ability to communicate effectively orally and in writing.

Ability to handle sensitive and confidential matters with discretion and tact.

Ability to interpret and apply departmental policies and procedures to everyday situations.

Ability to establish and evaluate clerical methods and procedures; to negotiate resolution to scheduling and procedural problems

Ability to establish and maintain effective work relationships.

 

Required Education

Registered Dental Hygienist with current licensure by the State of Maryland

 

Required Qualifications

All candidates must be RDH and, or RDH, BS and CPR Certified and remain certified with renewal every two years thereafter. Registered Dental Hygiene licensure and completion of an accredited Dental Hygiene program required. Excellent oral and written communications skills. Knowledge of enterprise-wide computer applications

Preferred Experience

1-2 years supervisory experience in a healthcare setting desired.

Details

Employees in this job class may be required to receive immunization to prevent illness due to exposure to blood borne pathogens.

This job description is designed to give an outline of what job duties are expected of this position.  As an outline it does not fully describe or limit the extent of the position’s duties.  UM FDSP Associates, and its supervisors may amend the job description as it deems necessary, without advance notice.  The job description is not intended to create an employment contract and should not be construed as such.