Demand Response Coordinator
We transform the way people use energy.
Transforming the way people use energy begins with our people. At EfficiencyOne, we are dedicated to building a culture of diversity, equity, and inclusion that is representative of the customers and communities we serve. As an organization that values and respects the unique characteristics of each individual, we aim to cultivate a culture of creativity and innovation that stems from our differences in backgrounds, perspectives, and experiences.
We welcome and encourage applications from equity-deserving groups, including Indigenous Peoples, Racialized Persons, African Nova Scotians, Women, Persons with Disabilities, Newcomers to Canada, and Individuals within the 2SLGBTQIA+ Community. If you require accommodation at any stage of the application or interview process (including different materials or otherwise), please contact a member of our HR team to discuss your needs.
About EfficiencyOne
EfficiencyOne is a leading energy efficiency enterprise. Our core values are integrity, innovation, and partnership and our purpose is “we transform the way people use energy”. We work with many outstanding partners to supply cost-effective energy efficiency and carbon mitigation services in Nova Scotia and beyond. Together, we help people achieve their energy goals, save money, conserve resources, improve well-being, and combat climate change.
Investing in energy efficiency comes with many benefits—lower heating bills, more comfortable spaces, new jobs in our communities, and a smaller overall carbon footprint. To date, our work has achieved over $4.8 billion in energy savings, including over $500 million for low-income homeowners and renters. Since 2011, Efficiency Nova Scotia programs have avoided the release of 10.3 megatonnes of greenhouse gas emissions (CO2 eq) in the province. If there’s a better way to improve energy efficiency, we’ll find it. Find out more about how we are making an impact here: https://www.efficiencyone.ca/impact.
Why you’ll love working here:
- A culture that understands there is life outside of work and cares about their employees.
- We offer a fun, social, and inclusive working environment in a newly renovated space. We also offer hybrid/remote work options and a strong focus on health, safety, and wellness.
- You’ll enjoy fair, equitable, and competitive compensation aligned with the changing market.
- We offer an exceptional and holistic benefits plan (65% employer paid), retirement savings plan (defined contribution), health and personal lifestyle spending accounts, and employee and family assistance program.
- You can grow at EfficiencyOne with approved job-related courses, memberships, and designations 100% company-paid. Plus, we make it a priority to ensure employees are provided opportunities to fill internal roles.
- Being part of a team contributing to Nova Scotia’s goal of 2050 net-zero carbon.
The opportunity:
EfficiencyOne is currently seeking a Demand Response Coordinator to join our demand-side management team in the Service Delivery Department. The Demand Response Coordinator’s area of responsibility will be supporting our existing Demand Response programs and offerings and contributing to the development of new Demand Response pilots and programs. Working closely with the Program Manager, the Demand Response Coordinator will support program components across multiple market segments, including internal operations, client support, and stakeholder management.
The Demand Response Coordinator will assist in the coordination, tracking, and status reporting on projects and plans led by the Demand Response Team. The coordinator will work with project teams to help ensure projects are completed on schedule. This role will also provide comprehensive administrative support to the Demand Response team. Over time, the role will also include supporting the Demand Response Specialist with customer and device performance reviews and calculations.
The Demand Response Coordinator should have a broad understanding and knowledge of Demand-Side Management (DSM) programs and measures, including experience in project management and administration. The coordinator should also be able to easily manage multiple tasks simultaneously.
- Responsible for providing support during the operation of pilots and programs.
- Responsible for providing support to achieve annual peak demand savings targets within given budgets and customer recruitment support.
- Project Management Support:
o Assist with program/pilot performance assessments.
o Help establish project work plans with Gantt chart schedules, milestones, and designated resources.
o Organize and attend project team meetings; communicate and track the status of associated action items.
o Track project status toward reaching timelines and milestones. Maintain accuracy of work plans by seeking approval for changes, making updates, and communicating changes to affected team members.
o Prepare and/or edit project status reports.
0 Assist with preparing presentations, including proofreading and formatting; compile reports/spreadsheets; and draft correspondence for review as required.
- Administrative Support
o Perform administrative tasks associated with the demand response program, including tracking/completing expense reports, processing invoicing for approval, scheduling meetings, handling customer correspondence, managing calendar and appointment scheduling, and initiating process improvements.
- Responsible for developing and maintaining relationships with other programs supporting demand response delivery.
- Responsible for developing and maintaining relationships with subcontractors and trade allies supporting our demand response programs.
- Maintains a general knowledge of all Efficiency Nova Scotia program materials, protocols, criteria, program nuances, etc.
What Will Help You Succeed?
- A community college or university diploma/certificate; or equivalent combination of education and experience
- Although not mandatory, the following would be assets:
o Administrative support experience
o Project management experience
o Microsoft Project for the Web will be used regularly in this role. Experience with this tool is considered an asset, but training will be provided as needed.
- Demonstrated skills including attention to detail, customer focus, time management skills, and excellent oral and written communication skills and
- Must be able to work independently, handle multiple tasks, and work to a high standard in a results-oriented environment with tight timelines/deadlines.
- Proficient with Microsoft Office software such as Excel, Word, PowerPoint, and Teams
What to expect in your first several weeks on the job:
In the first week, expect to:
- Read program materials to get familiar with documentation, tools, and processes.
- Meet with members of your team and colleagues from other functional areas of the business and how they interact with the Demand Response Program.
- Work with the Program Manager to learn standard program procedures, job responsibilities, program targets, and overall program goals.
- Get familiar with the general processes and how the program operates.
- Review ongoing projects.
In the first month, expect to:
- Become familiar with the program’s process flow.
- Learn how to navigate and use the program project tracking/management tools.
- Meet other team members with whom you will work closely and understand how you will collaborate.
- Establish a performance plan with your manager.
- Learn more about team and/or department initiatives, project plans, documentation, tools, and processes.
- Continue self-directed and peer learning to develop knowledge of energy efficiency measures.
In the first three months, expect to:
- Become familiar with in-depth program specifics.
- Be able to manage and navigate program tracking information and management tools.
- Achieve significant progress in adherence to the project work plan.
- Contribute to team/department initiatives.
- Meet with external partners and stakeholders.
- Work with your manager to develop individual learning/development goals.