Deck Hand
Calgary, AB
Seasonal
$15.50/hour
Department: Facilities & Maintenance - Moyie
Position Type: Seasonal
Contract Start Date: April 19, 2025
Contract End Date: October 21, 2025
Hourly Rate: $15.50
Hours: Varies
What we offer:
- Flexible work arrangements where no one day is similar
- Working in a beautiful park setting
- Free entrance to the Park, including to our many public special events
- Employee discounts on food and retail items and free parking
Who We Are:
Heritage Park is Canada's largest living history museum and offers visitors a chance to experience life in Western Canada from the 1860s to the early 1950s. The Park features historical buildings, costumed interpreters, working antiques, and various exhibits that provide insight into the region's past.
Job Overview:
Under the guidance of the First Mate, actively supports the operation of the S.S. Moyie, ensuring its cleanliness, and enhances the overall visitor experience by providing information and assistance as required.
Responsibilities:
- Assist passengers in boarding and disembarking the ship, ensuring a smooth and enjoyable experience
- Assist in launching and mooring the ship as required, contributing to its safe and efficient operation
- Maintain the cleanliness of the ship and dock by mopping the deck, cleaning the washrooms, washing windows, dusting surfaces and picking up litter, promptly reporting property damage and unsafe conditions
- Assist in emergency evacuation procedures (including but not limited to collision, fire, grounding, abandon ship), by completing Marine Emergency Duties (MED) in calm and efficient manner
- Educate passengers on marine travel, ship operations, paddle-wheelers in Western Canada, the surrounding natural environment, as well as relevant historical information, contributing to enhanced visitor engagement with the Park
- Deliver engaging and informative presentations aboard the ship, utilizing a provided script, to effectively communicate key information, safety procedures, and other relevant content to passengers
- Create a welcoming atmosphere for visitors with a customer-focused approach, providing courteous and friendly customer service and valuable information to enhance the overall visitor experience
- Provide an exceptional visitor experience through friendly and courteous interactions with guests, staff, and volunteers, using polite greetings, actively acknowledging guests, and handling situations positively
- Perform other duties as required
Organizational Excellence and Wellbeing
- Contribute to inspiring and immersive experiences at the Park through your roles and responsibilities by engaging in Heritage Park initiatives that align with the overall mission and vision of the Park
- Demonstrate commitment to workplace health and safety by complying with Heritage Park's Health, Safety and Environment Management System (HSEMS), following safe work practices, reporting work-related incidents, injuries and hazards, participating in employer training, and adhering policies including the Code of Conduct and the Workplace Violence and Harassment Policy
- Actively support a positive work environment through creating an atmosphere of inclusion, engagement and fulfillment in line with Heritage Park values
- Demonstrate responsible stewardship of our people, collections and financial assets by ensuring that they are handled with integrity, sustainability, and a focus on long-term benefits for the organization and its stakeholders
Required Qualifications:
- Completion of secondary school education is preferred
- Experience in a customer-service role, familiarity with cleaning duties is an asset
- Must be certified with Marine Basic First Aid (training is provided by the Park)
- Problem identification and solving, as well as organizational skills, are required
- Good English language proficiency is required for effective communication, both verbally and in writing, to interact with park visitors and provide clear and helpful information
- Demonstrated strong interpersonal and communication skills in a client-faced setting
- Proficient public speaking skills with the ability to engage and communicate effectively with diverse audiences, ensuring clear and impactful delivery of information
- Ability to work independently and as part of a team
- Demonstrated strong interpersonal and communication skills in a client-faced setting
- All successful candidates (over the age of 18) will be required to go through a Police Information Check as a condition of employment.
Special Clothing and Equipment:
- Appropriate costuming and safety equipment will be provided by Heritage Park;
- Washing and maintaining Costumes in a presentable fashion will be the employees' responsibility
- Footwear, as designated by the Heritage Park Costume Department, will be provided by the employee.
Special Working Conditions:
- The position will be exposed to weather extremes and will work both indoors and outdoors, and
- This position is physically demanding, and the incumbent must have the ability to lift heavy items, stand for long periods of time and walk throughout the Park for extended periods.
Hours of Work:
- The position has various scheduled hours of work, including weekends, statutory holidays, fluctuating hours and overtime as required.
Please visit our careers page to see more job opportunities.
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