Customer Support Speicalist

Company overview

Patagonia Health Inc. is a healthcare software supplier that has developed a cloud-based and app-based software solution. The solution includes an integrated, federally-certified, Electronic Health Record (EHR), Practice Management (PM), and Billing software. The company’s mission is to solve two major barriers to EHR adoption, usability and cost, and address customers’ number one problem: billing. Patagonia Health’s one-of-a-kind apps-based system represents a shift in the EHR software industry, and its highly intelligent solution uses sophisticated technology that is extremely easy-to-use. Innovative and unique apps provide timely data for organizations to improve workflow, streamline their operations, and takes their organizations to the next level. 

Customer Support Specialist

Job Location: Cary, NC

Full-time position

Description: We are looking for customer service professionals with experience in supporting Electronic Health Record, Practice Management, and/or Billing software. Ideal candidates are committed and driven individuals who can contribute to a fast-moving company while strengthening their skills and building their resume in the latest technologies. The environment is collaborative and highly dynamic. Patagonia Health has a strong focus on achieving 100% customer satisfaction, so the support position is very important. We need people who can collaborate, take ownership, and provide excellent customer service. Successful individuals will be energetic,  persistent, innovative, and have a can-do attitude.

Support Responsibilities

• Provide online and phone-based technical support for customer issues

• Gain a thorough understanding and knowledge of the Patagonia Health EHR & Billing solution

• Assist customers with clinical, administrative, and medical billing questions.

• Work with other team members to resolve customer issues and collaborate across functional areas to provide customers with excellent service and support. 

• Conduct online customer trainings as needed and conduct educational webinars

Skills and Qualifications:

• Knowledge of Electronic Medical Records and Practice Management/Billing System is highly desired

• Previous online customer support experience is a must

• Strong communication skills and good computer skills

• Excellent interpersonal skills (internally with co-workers and experience talking with customers directly)

• Ability to troubleshoot and diagnose technical and product issues

• Experience working through logical root-cause analysis

• Ability to provide timely customer response and regular feedback

• Experience working in a medical practice, behavioral health agency or public health department is beneficial

• Knowledge of Healthcare IT products highly preferred

• Bachelor's Degree or relevant experience required