Customer Support Specialist

About Snaplii

Snaplii is one of Canada’s fastest-growing fintech platforms, transforming how people pay, save, and earn rewards. With over $70M in annual transaction volume and 200,000+ users across North America, we deliver unmatched utility and loyalty through a single seamless app.

We’ve ranked as high as #5 on the Apple App Store during peak shopping seasons, and consistently remain in the Top 80—driven by a highly engaged, high-retention user base. As the most payment-flexible platform in the space, Snaplii supports a wide range of digital payment methods and partners with 400+ leading brands, including Walmart, Amazon, and Esso.

Our platform is fully built and maintained in-house—engineered to handle complex payment flows, scale with demand, and support a growing suite of financial products. We’re actively expanding into new digital finance offerings to help users create, manage, and grow value in their everyday lives.

Join us as we shape the future of everyday spending.

About the Role

We’re seeking an enthusiastic, dynamic, and detail-oriented Customer Service Associate to bolster our team as we scale. Your primary responsibility will be ensuring the satisfaction of Snaplii's customers with the products and services they receive. This pivotal role involves fostering and maintaining robust customer relationships and aiding customers in achieving their desired outcomes.

What you will do:

• Being the first point of contact for customers and handle all customer inquiries
• Building relationships with customers and ensuring they are satisfied with the company’s products and services
• Assisting customers with any issues or problems they have
• Providing customer support via phone, email, and live chat
• Answering customer questions and providing information about the company’s products and services
• Making recommendations to customers about the company’s products and services
• Recording customer feedback and suggestion

Who you are:

• Customer services experience with solid phone contact handling skills and active listening skills
• You are customer-obsessed, naturally curious, and undaunted by complex problems
• A good communicator, collaborator and team member who looks to fill in gaps and make a difference
• Customer orientation and ability to adapt/respond to different types of characters
• Hunger to learn technology and productivity tools
• Confidence to ask questions contributes ideas and invites continual feedback
• Exceptional time management and multitasking capability. You thrive in an environment of uncertainty and change.
• Ability to understand and communicate technical requirements and their impact on the business

What We Offer

• A collaborative and supportive team environment.
• Hands-on experience with technology and customer service tools.
• Opportunities to develop professional skills and gain valuable industry experience.
• Competitive compensation and the potential for career growth within Snaplii.

Please visit our careers page to see more job opportunities.