Customer Support Services Team Member - Missoula, Montana

ELM Utility Services, with over 1300 employees nationwide, has an outstanding opportunity as a Customer Support Services Team Member available in Missoula, Montana. This is an opportunity to be a part of one of the largest and most respected companies in the utility locating industry. ELM is a great place to build your career while also offering excellent compensation and a comprehensive benefits package. With starting pay from $19-$22 per hour DOQ, you will be provided paid training by ELM using ELM equipment
 
 
Pay & Benefits:

• Medical, Dental, Vision, Voluntary Life, and Disability Insurance

• Company Paid Life Insurance

• Paid-Time Off accrual (PTO) Vacation/Sick Time (You can accrue up to 80 hours per full year worked to start. Accruals go up with years of service)

• 6 Paid Holidays

• All equipment as needed is provided to each employee

• 401(k) plan

• Paid hands-on training

• Annual reviews with the potential for increases

 
Main Responsibilities:

• Taking Customer Service and Driver’s Hotline calls

• Scheduling appointments for meter inspections

• Enter and dispatch damages and emergency call outs

• Review after hours call log

• Audit to ensure accurate billing defined per contract

• Meet weekly/monthly invoicing deadlines

• Assist in damage report compilation and submission

• Respond to questions and requests from damage representatives and field personnel

• Provide support for other departments as needed

• Other duties as assigned

 
Minimum Education/Experience:
·         High school diploma or equivalent education
·         Previous Customer Support Services/Invoicing experience
 
Competencies:
·         Attention to detail & a customer service mindset required
·         Knowledgeable in Microsoft Office products such as Outlook, Excel, Word, Teams, etc.
·         Exhibit polite and professional communications
·         Problem solving/analytical
·         Self-starter
·         Dependable
·         Good time management
·         Adaptable
·         Be a team player
 

WE ARE AN EQUAL OPPORTUNITY EMPLOYER