Customer Support Services Team Member - Missoula, Montana

ELM Utility Services, with over 1000 employees nationwide, has an outstanding opportunity as a Customer Support Services Team Member available in Missoula, Montana. This is an opportunity to be a part of one of the largest and most respected companies in the utility locating industry. ELM is a great place to build your career while also offering an excellent compensation and a comprehensive benefits package.

Pay & Benefits:

• Medical, Dental, and Vision Insurance
• Paid-Time Off accrual (PTO) Vacation/Sick Time (You have the ability to accrue up to 80 hours per full year worked to start. Accruals go up with years of service) NOTE: A Vacation/sick (PTO) Time match may be negotiated at time of hire for experienced technicians currently performing damage prevention who join our team at ELM so you do not lose those time off benefits you have earned over the years at another company.
• those time off benefits you have earned over the years at another company.
• 6 Paid Holidays
• Company Smart Phone, and other equipment as needed are provided to each employee
• 401(k) plan
• Employee Assistance Program (EAP)
• Paid hands-on training
• Annual reviews with the potential for increases

Main Responsibilities:

• Taking Customer Service and Driver’s Hotline calls
• Scheduling appointments for meter inspections
• Enter and dispatch damages and emergency call outs
• Review after hours call log
• Audit to ensure accurate billing defined per contract
• Meet weekly/monthly invoicing deadlines
• Assist in damage report compilation and submission
• Respond to questions and requests from damage representatives and field personnel
• Provide support for other departments as needed
• Other duties as assigned

Minimum Education/Experience:

-       High school diploma or equivalent education

-       Previous Customer Support Services/Invoicing experience

Competencies:

-       Attention to detail & a customer service mindset required

-       Knowledgeable in Microsoft Office products such as Outlook, Excel, Word, Teams, etc.

-       Exhibit polite and professional communications

-       Problem solving/analytical

-       Self-starter

-       Dependable

-       Good time management

-       Adaptable

-       Be a team player

To apply for this position, please send cover letter and resume to CSSManager@elmutility.com.