Customer Support Services Team Member - Missoula, Montana
ELM Utility Services
Missoula, MT
ELM Utility Services, with over 1000 employees
nationwide, has
an outstanding opportunity as a Customer Support Services Team Member available in Missoula,
Montana. This is an opportunity to be a part of one of the largest and most
respected companies in the utility locating industry. ELM is a great place to
build your career while also offering an excellent compensation and a
comprehensive benefits package.
Main Responsibilities:
Minimum Education/Experience:
- High school diploma or equivalent education
- Previous Customer Support Services/Invoicing experience
Competencies:
- Attention to detail & a customer service mindset required
- Knowledgeable in Microsoft Office products such as Outlook, Excel, Word, Teams, etc.
- Exhibit polite and professional communications
- Problem solving/analytical
- Self-starter
- Dependable
- Good time management
- Adaptable
- Be a team player
Pay & Benefits:
- Hourly DOE
- Medical, Dental, Vision, FSA/HSA, and Life Insurance
To apply for this position, please send cover letter and resume to CSSManager@elmutility.com.
Main Responsibilities:
- Taking Customer Service and Driver’s Hotline calls
- Scheduling appointments for meter inspections
- Enter and dispatch damages and emergency call outs
- Review after hours call log
- Audit to ensure accurate billing defined per contract
- Meet weekly/monthly invoicing deadlines
- Assist in damage report compilation and submission
- Respond to questions and requests from damage representatives and field personnel
- Provide support for other departments as needed
- Other duties as assigned
Minimum Education/Experience:
- High school diploma or equivalent education
- Previous Customer Support Services/Invoicing experience
Competencies:
- Attention to detail & a customer service mindset required
- Knowledgeable in Microsoft Office products such as Outlook, Excel, Word, Teams, etc.
- Exhibit polite and professional communications
- Problem solving/analytical
- Self-starter
- Dependable
- Good time management
- Adaptable
- Be a team player
Pay & Benefits:
- Hourly DOE
- Medical, Dental, Vision, FSA/HSA, and Life Insurance
To apply for this position, please send cover letter and resume to CSSManager@elmutility.com.