Customer Support Dispatcher I

Job Title: Customer Support Dispatcher I

Company: Heavy Duty Technologies (Recruiting for an External Client)
Location: Zion, IL (Onsite)
Shifts: 1st, 2nd, & 3rd Shift

Compensation:

• Base pay: $20-$22 per hour

• Additional $2 shift differential for 2nd and 3rd shift (based on experience)

Job Summary:
Heavy Duty Technologies is recruiting qualified Customer Support Dispatchers for a leading client. The successful candidate will manage breakdown call intake, dispatch technicians, provide continuous customer support, and assist with building detailed service estimates and invoicing. This role is vital in ensuring prompt and efficient service, maintaining clear communication between customers and technicians throughout the duration of each call.

Key Responsibilities:

• Handle breakdown calls through various intake methods

• Input calls into the breakdown system accurately

• Dispatch technicians to service calls promptly

• Update customers on call status and resolution progress

• Serve as a primary customer support representative during the call

• Build detailed service estimates and manage invoicing processes

Required Skills & Qualifications:

• Intermediate technology skills

• Excellent multi-tasking ability

• Average typing speed of at least 45 wpm

• Experience handling multiple tasks while effectively interacting with customers

• Strong communication and customer service skills

Additional Information:
This is an external role recruiting for a client who is actively expanding their team. Candidates should be prepared to work onsite in Zion, IL and adapt to various shift schedules. Interested applicants passionate about customer support and dispatch coordination are encouraged to apply.

Heavy Duty Technologies is committed to providing exceptional staffing solutions to our clients. If you meet the qualifications and are interested in this opportunity, please submit your application for consideration.