Customer Success Manager

Job Summary

This is your opportunity to join a growing team that is developing a world class product creating a live sports and entertainment experience you can’t get at home. Joining Fannex will give you a chance to thrive within our growing team.

Responsibilities and Duties

• As a CUSTOMER SUCCESS MANAGER , you will help build and foster positive working relationships with Fannex customers to drive app downloads, boost fan and sponsor engagement and develop monetization strategies for customers and sponsors.
• Be an expert on existing and new Fannex Mobile Entertainment system features and technology in order to effectively introduce and train our customers on how to successfully utilize.
• Engage with Fannex customers and collaborate with Fannex Project Managers to assure the system and services meets customer needs and expectations.
• Work with customer sales teams to provide guidance on sellable assets and pricing, create proposal, develop activation tactics and assist in fulfillment and reporting.
• Analyze and report the end user usage data and effectively communicate metrics with customers and sponsors.
• Be responsible for resolving customer issues and providing excellent customer service.

Qualifications and Skills

• You are self-motivated individual who can get things done on time without ignoring the quality of work.
• You have a diploma or degree in Business, Sports Management, Marketing and or equivalent experience in providing business consultation and customer service to various clients.
• Previous experience in selling and promoting mobile technology and features to various customers is an asset.
• Experience in working with Google Analytics and other reporting platforms.
• You have a keen interest in learning new mobile technology and features and want to deliver the ultimate Mobile Fan Engagement experience.
• You’re able to work under pressure and still be able to manage multiple projects.
• Excellent communication skills, written and verbal. You can explain your thinking to anyone and effectively resolve conflicts.
• If you have experience working with live sports and entertainment, then that would be a plus!
• To cater to the needs of live sports and entertainment business, you must be able to work some evenings and weekends as needed.