Customer Service Specialist/ Full-Time

Join Our Pack: Customer Service Specialist

Do you dream of a career where your love for animals meets exceptional guest service? At Kenwood Animal Hospital, we’re offering an opportunity to become an integral part of our family-owned, female-led practice. We pride ourselves on combining a passion for animals with a dedication to fostering a positive and balanced work-life environment.

Why Kenwood Animal Hospital?

● Flexible Scheduling: Forget late nights and weekends—your personal time matters here.

● Comprehensive Benefits: Designed to support your personal and professional development.

● Professional Growth: Your skills, initiative, and expertise drive your success.

● A Supportive Community: In our close-knit team, every voice is heard and valued.

About the Role:

As a Customer Service Specialist, you'll be the beating heart of our hospital! You’ll work to ensure a comfortable, seamless experience for clients and their pets. You'll manage the flow of veterinary appointments, maintain our welcoming environment, and ensure clear communication between all parties. 

What You'll Do:

● Create a warm, organized atmosphere by maintaining our public spaces and ensuring the lobby and exam rooms are client-ready.

● Manage appointment flow with precision, from initial scheduling through follow-up care.

● Handle client communications across multiple channels (phone, email, text, etc.) with professionalism and care.

● Coordinate between departments and external partners to ensure comprehensive patient care.

● Process payments and handle administrative tasks expeditiously and with attention to detail.

● Assist with pet handling when needed, ensuring their comfort and safety.

● Serve as the essential link between clients, veterinary staff, and external partners.

What You'll Bring:

● A genuine passion for customer service and animal care.

● A positive, welcoming demeanor that puts clients and pets at ease.

● Fluency in English with excellent written and verbal communication skills.

● Physical ability to lift 50 pounds and handle pets on leash or in carriers.

● The ability to sit, stand, bend, reach, and kneel as/when needed.

● The ability to multitask and adapt to changing priorities and circumstances.

● Basic computer proficiency for managing records and communications.

● Previous customer service experience is preferred but not required.

Perks of the Pack:

● A supportive, family-like atmosphere in a thriving, modern practice.

● Opportunities for professional growth in the veterinary field.

● Flexible scheduling with no late-night or weekend shifts.

Be the friendly face of Kenwood Animal Hospital! If you're an organized, detail-oriented person who loves creating positive experiences for both people and pets, we want to hear from you. Join us in providing world-class care while building lasting relationships with our clients and their furry family members.

Ready to take the next step? Apply now!