Customer Service Representative-Stone
The Customer Service Representative is responsible for servicing our clients by developing and maintaining relationships, processing orders, data entry, order organization. The individual must be self-motivated, able to work under pressure in a fast paced environment.
Duties and Responsibilities
· Builds relationships within internal departments and clients to create mutually-beneficial efforts, attitudes, and procedures.
· Resolves problems/issues while being helpful and sensitive to clients’ needs.
· Answers phones and responds to client requests.
· Liaises with credit department on client releases as needed
· Obtains purchase orders (PO) from client-based systems; verifies PO with order to ensure accuracy, and inputs purchase orders into company based software.
· Maintains and distributes daily schedules for field staff; communicates client requirements.
· Schedules service calls and troubleshoots with field staff concerning services over the phone.
· Prepare and send billing documentation for client orders to accounting department
· Other responsibilities as assigned by supervisor
Qualifications
Education:
· Equivalent education and/or experience combined.
Experience:
· Minimum of one (1) year customer service experience in a fast-paced environment
·
Strong
knowledge of computer applications, specifically Microsoft Office Suite.
· Experience working in a team environment
· Experience in a fabrication or residential building products industry a plus
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