Customer Service Representative (LexJet Subsidiary)
S-One Holdings Corporation is a global company headquartered in Sarasota, Florida, with a focus on the digital imaging industry, which the company pioneered in 1994. Designed from its inception, S-One was structured to partner with major brands and manufacturers who needed advanced marketing, an integrated and flexible supply chain and technical sales capabilities.
S-One consists of several subsidiary companies: Brand Management Group, DigiPirnt, LexJet, NBi and S-One Labels & Packaging. Through its subsidiaries, S-One is the exclusive licensee for Fredrix wide-format inkjet canvas, HP Large Format Printing Materials, KODAK Wide-Format & PROFESSIONAL Inkjet Media.
This position is with our LexJet subsidiary. For more information about LexJet, visit https://www.lexjet.com/
S-One is headquartered in Sarasota, FL. We are a remote-first company and will currently consider applicants who reside in the following states: California, Colorado, Florida, Illinois, Kansas, Kentucky, Massachusetts, Michigan, New Mexico, North Carolina, Ohio, Pennsylvania, Rhode Island, Texas, Tennessee, Wisconsin, and Washington DC.
This position can be in office (Sarasota, FL), hybrid or remote but we are planning on in-person onboarding in Sarasota, FL for first week of employment. We would prefer this person to live close to our Sarasota office for ease of training.
This position is responsible for supporting company objectives, LexJet sales initiatives and the LexJet sales representatives in a multitude of areas. The focus of this role is to create a great customer experience and assisting in the growth of sales and margin for our LexJet subsidiary.
WHAT YOU WILL DO:
Communicate and connect with defined customer database
- Profile customers/prospects and assign appropriately
- Insure accurate information is captured in CRM
- Assist with orders, quotes, tracking, samples and sending thank you cards
Monitor public folders and take action, where needed, in a timely and professional manner
Provide positive communication with our customers/prospects via phone, email and on-line chat
- Ask proper questions to ensure we are helping our customers with their needs and applications in mind
- Create a great customer experience by being professional, accurate and timely
WHAT YOU'LL NEED TO BE SUCCESSFUL:
- Customer service experience preferred
- Ability to learn multiple platforms to perform position requirements
S-One values and rewards our team’s dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As a team member, you’ll also enjoy a comprehensive benefits package, including company-supplemented medical insurance, voluntary dental and vision insurance, a 401(k) plan with company matching, supplementary benefits, paid time off, and professional development opportunities.
S-One is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hairstyle), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.