Customer Service Representative (CSR)

Reesink Dealer Network
Prairie AG Center
Customer Service Representative (CSR)
Location: Lloydminster, Alberta

Number of Positions: 1

Hours: Monday–Friday, 8:00 am–5:00 pm
Employment Type: Full‑time
Eligibility: Must be legally entitled to work in Canada

About PRAIRIE AG

Our brands include Kubota, Claas, JCB, Seedmaster, Agrifac, Macdon, Horsch, along with other short lines. We represent world-renowned equipment manufacturers and provide high-quality products and superior customer service. Our highly skilled employees strive to meet the constantly changing demands of the agriculture and construction industries through dedication, knowledge of their products, and a deep understanding of their customers’ specific requirements.

Purpose of the Role

As our Customer Service Representative, you’ll be the face of PRAIRIE AG out in the field. You’ll conduct on-site visits to cultivate customer relationships, deliver parts, drive service bookings, and uncover new sales opportunities. Your work will directly impact customer satisfaction and retention while fueling incremental parts and service revenue for PRAIRIE AG.

Key Responsibilities

Customer Engagement & Relationship Building

• Serve as the trusted advisor for active key accounts within your Area of Responsibility (AOR)
• Conduct at least 10-20 high–quality customer connections per week, with 75% of your time spent in the field.
• Spend time in “Discovery” listening to customers’ operational pressures, plans, and goals.
• Match PRAIRIE AG’s parts, service, and equipment offerings to each customer’s needs.

Parts Delivery & Promotion

• Coordinate with Branch Parts Departments before territory visits; deliver in-stock and ordered parts directly to customers.
• Educate customers on current parts specials and promotions to drive incremental sales.
• Relay back customer feedback and inventory needs to the Parts Teams to optimize stock levels.
• Follow up on major parts orders (over $5,000) to ensure satisfaction and identify additional needs.

Service & Warranty Management

• Review unit warranty expiration reports monthly; proactively notify customers of upcoming expirations.
• Schedule warranty inspections and labour repairs; promote service specials and extended warranty options.
• Follow up on major service purchases (over $20,000) to secure repeat business and referrals.

Sales Lead Generation

• Participate in regular sales meetings and provide qualified leads for equipment upgrades, new unit purchases, and high-value repairs.
• Follow up on major equipment purchases (over $250,000) to ensure post-sale satisfaction and uncover further opportunities.

Planning & Reporting

• Dedicate 10% of your weekly time to territory planning: review reports, coordinate with Parts, Sales, and Service teams, and set weekly sales goals.
• Create and execute a weekly call/visit plan across your geography.
• Submit a detailed summary of calls and visits to Branch Managers, including customer feedback, action items, and sales metrics.

Team & Community Engagement

• Live PRAIRIE AG’s core values: Pride, Collaboration, Courage, Care.
• Act as a brand ambassador in local agricultural communities and events.
• Foster strong, collaborative relationships with all branch teams in your region.
• Maintain a clean driving abstract; travel in‑the region is critical to this role.

Qualifications & Skills

• 2+ years of customer-facing experience in parts, service, or equipment sales (agricultural preferred).
• Strong communication, active‑listening, and relationship-building skills.
• Self-motivated, goal-oriented, and comfortable working independently in the field.
• Proven ability to plan strategically, execute efficiently, and report results.
• Valid driver’s license and clean driving record.

What We Offer

• Competitive salary based on experience
• Company vehicle and fuel card for field travel.
• Comprehensive benefits package, including health, dental, and vision.
• RRSP matching program.
• Ongoing training, development opportunities, and clear paths for career growth.
• A supportive, values-driven culture that prioritizes teamwork and community.

Ready to drive customer success on the farm?
Apply now and join PRAIRIE AG’s Parts & Service Shared Resource team as our next Customer Service Representative!

We embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their authentic selves to work. We are committed to supporting our diverse talent, clients and communities. We do not discriminate against applicants of any status or condition protected by federal, provincial/territorial or local law

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