Customer Service Representative

Self Storage Plus is a regionally dominant self storage management company. Since 2018 it has quadrupled to nearly 100 properties and is now one of the top 10 largest self storage management companies nationally. 

Self Storage Plus has an exciting part-time opportunity as a Customer Service Representative located in Woodbridge, VA. This role offers a dynamic, fast-paced, friendly, and engaging environment. As a Customer Service Representative, you'll experience personal fulfillment and measurable success. 

Key Requirements:

• Service Orientation: Proactively seeking ways to assist our customers. 
• Active Listening: Giving full attention to customers, understanding their concerns, and asking relevant questions. 
• Problem Solving: Identifying and analyzing complex issues to develop and implement effective solutions. 
• Time Management: Effectively managing one's own time, prioritizing tasks, setting goals, and efficiently utilizing time to achieve objectives and being able to maximize productivity. 
• Sales: Understanding the fundamentals of promoting and selling products or services, including marketing strategies, sales techniques and tactics. 

Responsibilities:

• Engage with customers by phone to provide information about Self Storage, process rentals and reservations, and gather details of customer concerns. 
• Demonstrate exceptional customer service and sales skills, including active listening, clear verbal, and written communication, and maintaining a professional demeanor. 
• Thrive in a fast-paced environment, handling multiple tasks efficiently while maintaining organization. 
• Assist a diverse customer base with varying needs and preferences. 
• Utilize computer systems and software proficiently. 
• Employ strong problem-solving skills and the ability to troubleshoot effectively. 
• Work both independently and collaboratively within a team environment. 

Benefits: 

• $17/hour + Monthly Commission 
• Paid Time Off and Holidays
• Hybrid Work Schedule
• Flexible Work Schedule 

If you are enthusiastic, customer-focused, sales driven and thrive in a dynamic  atmosphere, we encourage you to apply for this rewarding opportunity with Self Storage Plus.