Customer Service Representative

Fidelity Power Systems, one of the nation's largest distributors of Kohler Generators and Power Systems, is seeking a seasoned Operations Manager to join our growing team operating at our Seaford, DE office!

If you are a self-motivated and adaptable individual with a knack for world-class customer service and operational excellence, YOU may be just who we are looking for!

PRIMARY RESPONSIBILITIES:

• Customer Contact – Serve as the point of contact for all inbound and outbound customer service requests, navigating and troubleshooting situations in real-time.
• Technician Management – Dispatch service technicians operating out of the office in a strategic and effective manner, allowing for optimal service coverage.
• Sourcing - In conjunction with the Parts Department, finding spare parts and vendors to support generator service operations for routine operations.
• Managing inventory – Oversee the inventory of raw materials and other goods in a collocated warehouse.
• Tracking - Tracking and recording orders, and monitoring order expenses.
• Ensuring quality - Ensuring that all products and materials meet company standards and are received and placed in the proper inventory location.
• Determining replacement parts - Determining which replacement parts are required based on inspections, customer requests, or descriptions of malfunctions. 
• Preparing documents - Checking tenders and purchase order documents. 

PREFERRED EDUCATION & EXPERIENCE:

• Self-starter with a ‘can do’ attitude.
• Reliable and accountable nature.
• Excellent attitude and commitment to superior customer service.
• Strong and proven communication skills.
• Ability to coordinate and manage competing priorities.
• Demonstrated sound problem solving and decision-making skills.
• Excellent command of MS Office products, specifically Excel.
• Knowledge of Generator equipment and parts preferred.
• Ability to maintain routine that ensures daily, weekly, monthly tasks are performed in a timely manner.

BENEFITS:

• Competitive Wage.
• Medical, Dental, Vision, Life, and Disabilities Insurance.
• 401(k) with Company Match.
• Paid Time Off (PTO) and Paid Holidays.

APPLY TODAY!