Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

Emterra Group is a leader in providing integrated recycling resource management and waste disposal solutions to the industrial, commercial and institutional (ICI) sectors and municipalities throughout Canada. Our view of waste management means maximizing recycling and waste diversion. ?Whether you see it as garbage, waste, trash, rubbish or junk, we see waste another way – as a resource to be collected and recycled into new, usable products. From tire recycling to liquid waste – we turn waste into resources. 

 
The Customer Service Representative role primarily provides daily administrative, technology and audio/visual customer service support. As a key contact person between the operation’s control and its various stakeholders this individual needs to be a positive reflection of the organization and its values. 

WHAT WILL YOU DO? 

• • Assists in troubleshooting and resolving safety, service, and operational issues.  
  • Provide excellent customer service to all divisions and manage calls to and from service providers.  
    
• • Creates, distributes, and closes-out customer tickets daily.  
• • Maintains and distributes department related information daily.  
• • Communicates with other supervisors and managers about operations and/or dispatch issues.  
• • Completes and maintains a variety of reports as directed by the department manager.  
• • Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor.  
• • Assists with data collection and reporting. 
• • Assists with the processing of payments and other financial tasks as necessary.  
• • Assists in the implementation of operational projects as needed.  
• • Communicates with customers about service issues as needed.  
• • Communicates with employees about scheduling and work assignments as needed.  

• • May enter and maintain Service Machine SMART data daily for all trucks.  
• • Performs other duties as assigned.  

WHAT WILL YOU BRING? 

• • Completion of Secondary School (or GED equivalent)? 
• • Experience with Dispatching or CRM system is an asset? 
• • Experience in the waste management and recycling industry an asset? 
• • Strong computer skills (particularly in the use of MS Office)? 
• • Demonstrated ability to prioritize multiple tasks? 
• • Working well under pressure and within strict timelines in a fast-paced environment? 

What do we have to offer you? 

• • Base salary along with a comprehensive Group Insurance Plan 
• • A solid organization within which you are able to develop your competencies for future growth 
• • A family-oriented culture with an entrepreneurial mind-set that encourages you to take ownership of your role and effect change