Customer Fulfillment Manager

Introduction:

We are seeking a friendly and professional Customer Fulfillment Manager to join our team at our Blue Ridge Heating and Air Services in Brevard. The Customer Fulfillment Manager will be responsible for receiving customer phone calls, emails, and webchats, scheduling maintenance and service calls, and assisting with general office needs such as pulling permits, warranty claims, etc. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage service schedule using a computerized system
• Handle customer requests, such as scheduling, billing, etc.
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Handle customer complaints and concerns with grace and professionalism
• Register customer equipment and warranties with manufacturers

• Other duties as assigned

Qualifications:

• 1+ year previous experience as a customer service representative
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office/Google Suite and customer management systems
• Self-motivated with a consistent desire to do a good job
• Willingness to learn and ability to take initiative
  

Perks:

• Professional development opportunities
• Positive and supportive work environment
• 401k Plan with employer match
• Accident Insurance
• Group access to life, short term disability, dental, vision
• Paid Time Off
• Paid Holidays