Customer Service Representative

Self Storage Plus has an exciting part-time opportunity as a Customer Service Representative located in Woodbridge, VA. This role offers a dynamic, fast-paced, friendly, and engaging environment. As a Customer Service Representative, you'll experience personal fulfillment and measurable success. 

Key Requirements:

• Service Orientation: Proactively seeking ways to assist our customers. 
• Active Listening: Giving full attention to customers, understanding their concerns, and asking relevant questions. 
• Problem Solving: Identifying and analyzing complex issues to develop and implement effective solutions. 
• Time Management: Effectively managing one's own time, prioritizing tasks, setting goals, and efficiently utilizing time to achieve objectives and being able to maximize productivity. 
• Sales: Understanding the fundamentals of promoting and selling products or services, including marketing strategies, sales techniques and tactics. 

Responsibilities:

• Engage with customers by phone to provide information about Self Storage, process rentals and reservations, and gather details of customer concerns. 
• Demonstrate exceptional customer service and sales skills, including active listening, clear verbal, and written communication, and maintaining a professional demeanor. 
• Thrive in a fast-paced environment, handling multiple tasks efficiently while maintaining organization. 
• Assist a diverse customer base with varying needs and preferences. 
• Utilize computer systems and software proficiently. 
• Employ strong problem-solving skills and the ability to troubleshoot effectively. 
• Work both independently and collaboratively within a team environment. 

Benefits: 

• $17/hour + Monthly Commission 
• Paid Time Off and Holidays
• Hybrid Work Schedule
• Flexible Work Schedule 

If you are enthusiastic, customer-focused, sales driven and thrive in a dynamic  atmosphere, we encourage you to apply for this rewarding opportunity with Self Storage Plus.