Customer Service Associate

GetHired is an Applicant Tracking and E-Onboarding solution that is used by over 40,000 employers across the US and Canada. We are looking for talented individuals to serve our clients from our Palo Alto office. This is a professional environment that represents a fantastic opportunity to get your foot in the door with a start-up that is growing fast. 

Job Duties Include:

• Providing extraordinary customer service (non-sales) to employers who use our platform to hire their employees.
• Professionally responding to support tickets or calls from customers who have questions.
• Asking customers questions to fully understand concerns or problems and offering proactive solutions and troubleshooting steps.
• Accurately documenting calls and notes to improve our customer interactions and service team.
• Working with other customer service associates to find solutions and complete tasks assigned.

We are currently looking for associates who can work with our East Coast clients from 7:00 am Pacific - 3:30 pm Pacific. We need a team player who is upbeat and excited to come into work every morning. If you are customer focused and looking to learn and grow, then apply today!

What We Offer GetHired offers competitive pay, benefits, ongoing career development, and the opportunity for career advancement.  We are in downtown Palo Alto so you can get to us on CalTrain.