Customer Service Assistant 2 (8109)

The following are required for submission:

• Resume
• R2R
• Cover Letter
• Position is located in Sydney Ohio with free parking
• Position will be answering phones and date entry/administrative work.
• Customer Service Assistant 2
• JOB DUTIES IN ORDER OF IMPORTANCE: (These duties are illustrative only. Incumbents may perform 
• some or all of these duties or other job-related duties as assigned.)
• Act in place of deputy registrar for issuance/transfer/renewal of standard or special license plates, validation 
• stickers, placards, driver & vehicle registration &/or any other items normally issued by deputy registrars or 
• process requests for items related to driver & vehicle registration that cannot be purchased elsewhere for 
• Bureau of Motor Vehicles. 
• OR 
• Processes transactions that require decision to be made in accordance with applicable laws, rules, policies & 
• procedures & involves billing for or collection/release of money for transactions handled or other encumbrance 
• activity, excluding billing for or collection of money for photocopying (e.g., Medicaid waiver claims associated 
• with billing; maintenance of CAS vendor file, communicating with agencies & vendors to resolve 
• discrepancies/errors & correcting rejecting documents: processing of unclaimed motor vehicle affidavits &
• surrendering of titles); 
• OR 
• Responds to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable 
• laws, rules, policies & procedures as they pertain in given situation & independently determines appropriate 
• action for resolution (e.g., assists lottery agents with consignment & validation of lottery tickets, processing 
• prize payments & claims processing that involves issuing authorization to bank representative for customer 
• using bank cashing method for payment, advises customers regarding claims process & provides assistance 
• when prizewinner ticket will not validate; resolves or refers complaints &/or inquiries filed with State Medical 
• Board of Ohio), 
• AND 
• Operates personal computer &/or computer terminal to enter, update, correct, delete or send data, 
• retrieve/look-up data to verify/give out information or give status of file/case, or schedule & re-schedule rooms, 
• appointments, hearings, meetings, medical examinations or inspections, register customers, log & track calls, 
• &/or other information (e.g., movement of file; status of appeal; outcome of appeal; all materials received 
• relative to appeal) &/or compose &/or generate reports & correspondence. 
• Handles any or all inquiries, requests & complaints &/or processing of transactions normally performed by 
• lower-level customer service assistants during their absence, peak periods or as needed. 
• Performs any combination of following or like clerical support tasks: opens, timestamps, sorts & distributes 
• mail; meters mail; greets &/or directs visitors; registers persons for training; prepares &/or maintains reports 
• concerning work processed/calls handled; codes, catalogs & files/distributes documents; operates photocopier 
• to obtain copies for dissemination &/or for files; collects money/bills customers for photocopies of information; 
• counts & records cash collected for photocopies & forwards for further processing; receives checks in mail, 
• logs checks received, batches checks, fills out appropriate slip attachment & forwards for further processing. 
• operates cash register/cash counter; operates facsimile equipment to send & receive faxes; checks reception 
• area, meeting or hearing rooms to ensure presentable appearance, displays are stocked &/or proper seating & 
• equipment arrangements have been made as requested; stuffs envelopes for mailing; pages/telephones staff; 
• takes inventory of supplies; stocks photocopier, printer &/or facsimile machine with paper &/or toner & clears 
• paper jams; coordinates or arranges for food service &/or equipment for meetings/conferences. 
• Assists in providing training to new customer service assistants &/or cross training to customer service 
• assistants from other work un