Customer Experiences Coordinator – Groups

Job Summary

This role involves overseeing the thorough planning and execution of group bookings at the resort. Group Sales Managers will refer contracted groups to the Groups Coordinator for detailed planning of the group’s upcoming stay. The coordinator will act as a liaison between the groups and all operational departments at the resort, serving as their advocate. Working closely with the customer planner/coordinator, the Groups Coordinator will monitor all aspects of the group's stay to ensure the resort meets performance expectations and the customer's event goals are achieved.

You’d make a great group coordinator if you:

• Loving caring for and looking after groups of customers 
• Consider yourself a “people person,” and enjoy meeting others
• Understand how to create a great customer service experience.
• Love working as a team and appreciate the chance to collaborate.
• Have a focus on quality and take pride in your work.
• Are open to learning new things
• Can keep cool and calm in a demanding, energetic work environment.
• Have excellent communications skills

Benefits 

• Bonus Program

• Pool, Gym & Recreation Use

• Employee Housing Opportunity

• Employee Meeting Space Rental

• Employee Lodging Rates and Friends and Family Rates

• Employee Shift Meals and Food Discounts 

• Shared Gold Pass for California Ski Resorts

Basic Qualifications

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or  holidays
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
• Available to perform many different tasks within the resort during each shift

Required Skills, Knowledge and Abilities 

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong administrative skills
• High attention to detail 
• Excellent communication skills both written and spoken - must be comfortable talking to and building relationships with customers on the phone and in person
• Average to above average computer and typing skills required
• Excellent spoken and written English skills required.
• Troubleshooting customer issues; problem solving ability
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships
• Ability to walk up to 3 miles around the property per day in variable conditions including ice and snow in winter and climbing and descending stairs
• Ability to lift and carry loads of up to 30lbs

Job Responsibilities

• Adding, maintaining and communicating all detail regarding events for groups
• Working with group lodging to fill the room block
• Working with registrations and the set up and communication from this system to customers and internally
• Ensuring 100% accuracy of group schedules and making and communicating on-site changes
• Getting AV requirements, then ensuring accuracy of setup, testing and demonstration to customers
• Inspecting lodging and meeting spaces before, during and after group booking
• Assisting with group check ins
• Willingness to cross train and work other roles during quiet times

Job Qualifications

• Education: Ongoing study in Hospitality preferred.
• Experience: Minimum one-year hospitality (including restaurant) or group events experience preferred.
• Experience: Previous guest service experience preferred
• US work authorization 

Pay Scale

$20.00 - 23.00 per hour 

About Us

Granlibakken Tahoe is a beautiful secluded resort located in 74 wooded acres of picturesque Tahoe City mountain valley. The resort offers lodging, host conferences, weddings, special events, yoga and wellness retreats. On property activities include a ski and sled hill, pool, tennis courts and a tree top ropes course. Granlibakken Tahoe is a beautiful work setting with a great team of employees.

Please visit our careers page to see more job opportunities.