Crisis Driver - Woodward #0318

The Transport Driver plays a key role in our work of transporting clients to needed care within and outside our contracted area. They are often the only in-person representative of the company, providing excellent customer service to facility staff, clients, and family members. 

This full-time position is remote with a fluid block schedule. Car and software are provided; PTO, healthcare benefits, and 401(k) are available.

Essential Duties and Responsibilities

• Long- and short-distance driving, coordinating routes and schedules with dispatchers.

• Retrieve and secure clients and personal belongings for trip to destination facility.

• Maintain detailed log of working hours in compliance with state and company policies, submitting monthly to Field Supervisor.

• Ensure mechanical issues with the vehicle are corrected promptly, reporting defects, accidents, and violations immediately.

• Perform daily maintenance of vehicle (refueling, cleaning, snacks/water, etc.)

• Interact with facility staff, clients, and family members in a professional manner.

• Address problems and create solutions, collaborating with Dispatcher and elevating problems to Field Supervisor when necessary. 

• Enter data into Samsara system, maintain logs of calls, incidents, miles driven and more, submitting reports monthly to Field Supervisor.

• Work collaboratively with Director of Operations and Field Supervisors to update and maintain a list of facility contacts.

• Drive excellence by creating efficiencies that will reduce the arrival time for transports (under the 2-hour maximum). Report all overages to Field Supervisor.

• Other duties as assigned by the owner, Field Supervisor, DOO, and EVP.

Requirements

• Minimum of a high school degree; excellent driving record. Must be at least 26 years of age.

• Experience in the military, security, law enforcement, mental health or other relevant position

• Proficient in English (oral and written); active listener

• Tech-savvy, good typing skills, and experience with data entry

• Proven ability to work remotely, managing time effectively to produce results 

• Operate in highly stressful situations from both internal and external sources, adapting and making decisions as needed.

• Ability to multi-task, interpreting on-going problems and suggesting possible solutions.