Crisis Counselor - MRSS (Remote- On Call)

Reports To: Director Youth and Family Services

FLSA Status: Exempt

Work Schedule: Variable

Salary: Salary

Position Summary:

At Thrive Behavioral Health Center, we deliver industry leading peer support for those suffering from Mental Health and/or Substance Use Disorders.  The Crisis Counselor will provide clinical support to the statewide Mobile Response and Stabilization Services (MRSS) call-in line to ensure callers are connected with the appropriate MRSS provider. We are proud to set the industry standard and continue our growth.

Education/Certifications: Master’s Degree in Psychology, Social Work, or Counseling  required.  LPC/LSW, LISW/LPCC, or Licensed Marriage & Family Therapist (LMFT)

Essential Duties and Responsibilities:

• Provide clinical support to those directly answering the MRSS call-in line, and assist with any clinical support needed for the caller, provider, or internal staff

• Provide de-escalation strategies as needed with a safety assessment 

• Work with families and youth by collaborating as part of a multidisciplinary team of professionals

• Utilize telehealth platforms to engage with youth and family callers

• Advocate for the needs of each family and youth by providing hope and help in changing patterns and behaviors

• Provide crisis intervention practices to youth and families

• Ensure dispatch is completed within the required timeframes

• Provide referral resources as needed to extend service and clinical guidance on the appropriate level of care

• Maintain compliance with all regulatory guidelines

• Complete administrative duties in a timely and accurate manner

• Serve a diverse client base of youth and their families in need of MRSS and/or crisis services

• Other duties as assigned

Requirements:

• Comfort and knowledge working with crisis situations, as well as youth and their families

• Working knowledge of different pathways to recovery and social systems including evidence based practices

• Driven to engage callers in services to assist in their recovery

• Understands problems analysis, decision-analysis, evaluate interventions, and contingency plans

• Ability to be an active listener by asking questions and reflecting on what is being said

• Proficient level of ability with computer; teleconferencing software (Zoom, Ring Central); Microsoft Office Products

• Knowledge of industry related software

• Effective written and oral communication skills; ability to articulate information clearly

• Valid driver’s license and vehicle insurance

Preferred Qualifications:

• Experience in crisis services, social services, or other behavioral health environment

• Experience working with families and youth

• Experience with high risk cases and mental health practices

• Experience with electronic health records or other types of applications and software

• Experience in providing telehealth services

Behavioral Competencies:

• Leadership

• Empathy

• Compassion

• Positive Attitude

• Mission driven

• Accountability

Physical Demands: The physical demands described here are representative of those that should be met by an individual to successfully perform the essential duties of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential duties. The position requires sitting and standing throughout the day, manual dexterity to type on a computer keyboard and operate general office equipment.