Crew Member

• FRONT COUNTER AND DRIVE-THRU CASHIER JOB DESCRIPTION

Purpose of Job: Execute all customer service operations, ensuring all prepared products meet the restaurant standards of quality and excellence.  

Essential Functions:  Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers.  Be pleasant and alert to customer needs.  Greet guests as they enter a restaurant or drive-thru.  Initiate and complete customer transactions quickly and accurately through the drive-thru.  Process customer transactions and maintain an accurate cash drawer throughout shift.  Assemble and deliver the order to customers quickly and efficiently.  Keep the entire work area clean and sanitary throughout the shift.  Prepare products quickly and accurately, while following all preparation, health and safety standards and guidelines when needed.  Operate and maintain food/drink/treat related equipment and registers properly and safely.  Completes assigned prep work for stocking and set up of the work area.  Stock and execute proper rotation of products.  Assist with end of day cleaning.  Work as a “team” member to assure constant and consistent quality, service, cleanliness, and value to each customer.  Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock, and other cleaning tasks.  Occasional need to be out of the building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal, and other maintenance and cleaning activities.  Inform immediate supervisor promptly of all problems or unusual matters of significance.  Perform other duties and responsibilities as requested by management staff or shift leaders. 

• GRILL STAFF JOB DESCRIPTION 

 Purpose of Job: Execute all kitchen operations, ensuring all prepared foods meet restaurant safety and health standards.  Cooks assembles and wraps good items, stocks all needed products and preparation materials in a clean and safe manner.  

Essential Functions:  Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers.  Quickly and accurately prepares food products following restaurant, health and safety standards and procedures quickly and accurately.  Be pleasant and alert to customer needs.  Properly and safely operates and maintains restaurant equipment including grill, fryer, freezer and other related cooking equipment while following all health and safety standards.  Work as a “team” member to assure constant and consistent quality, service, cleanliness, and value to each customer.  Clean work area, organize and stock needed items.  Move various food, paper, and cleaning items from other sections of the building (or outside the building) to immediate work area.  Stocks and executes proper rotation of products.  Completes assigned prep work for stocking and set up of the grill area.  Controls food production process.  Breaks down and cleans the grill area thoroughly every day as assigned by a manager or shift leader.  Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock, and other cleaning tasks.  Occasional need to be out of the building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal, and other maintenance and cleaning activities.  Informs immediate supervisor promptly of all problems or unusual matters of significance.  Performs other duties and responsibilities as requested by management staff or shift leaders. 

• CHILL STAFF JOB DESCRIPTION 

 Purpose of Job: Assemble, and present completed treat orders, including stocking, cleaning and maintaining all customer areas in a clean, safe, pleasant manner and to all restaurant safety and health code standards. 

Essential Functions: (Based on customer flow, quality, service, cleanliness and value presentation to customers, a Treat Area Person is representing this restaurant to customers during the entire shift.)  Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers.  Prepare treat products following restaurant, health and safety standards and procedures quickly and accurately.  Be pleasant and alert to customer needs.  Properly and safely operate and maintain restaurant equipment including related chill equipment while following all health and safety standards.  Work as a “team” member to assure constant and consistent quality, service, cleanliness, and value to each customer.  Clean work area, organize and stock needed items.  Move various treat, paper, and cleaning items from other sections of the building (or outside the building) to the immediate work area.  Stocks and executes proper rotation of products.  Completes assigned prep work for stocking and set up of the chill area.  Controls food production process.   Breaks down and cleans the chill area thoroughly at the end of every day as assigned by a manager or shift leader.  Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock, and other cleaning tasks.  Occasional need to be out of the building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal, and other maintenance and cleaning activities.  Informs immediate supervisor promptly of all problems or unusual matters of significance.  Performs other duties and responsibilities as requested by management staff or shift leaders.