Corporate Support Coordinator

Make a Difference with Sweetgrass Pharmacy & Compounding
At Sweetgrass Pharmacy & Compounding, we’re redefining community healthcare by delivering personalized service, high-quality compounded medications, and accessible wellness support. Our team is tight-knit, mission-driven, and passionate about doing the right thing for every customer, every time.

About the Role
The Corporate Support Coordinator supports daily operations across multiple departments to keep things running smoothly. From managing e-commerce platforms and event logistics to providing IT support and ensuring accurate billing, this role is key to how we show up for our patients and our team. The position is based at our Carolina Park location but may occasionally provide support at Seaside Farms.

Responsibilities

E-Commerce & Retail Support

• Analyze sales data to improve product performance and boost profitability.

• Manage product listings, promotions, and pricing on online sales platforms.

• Respond to and resolve customer inquiries on e-commerce channels.

Accounts Receivable & Billing

• Generate and distribute accurate invoices for patients and prescribers.

• Track payments and follow up on outstanding balances.

• Serve as the main point of contact for billing inquiries and dispute resolution.

IT & Website Support

• Partner with our IT service team to troubleshoot tech issues at both locations.

• Maintain and update the Sweetgrass website to ensure accuracy.

• Coordinate external vendors for specialized support when needed.

Event & Catering Coordination

• Plan and execute employee celebrations and company events.

• Gather employee feedback post-event via satisfaction surveys.

• Manage catering logistics and assist with onsite setup and equipment.

Shipping & Storefront Support

• Provide backup support for shipping and front-store operations as needed.

And Other Duties As Assigned

What You'll Bring

• Associate’s Degree required

• Minimum of 2 years of relevant experience

• Strong problem-solving skills and comfort with IT troubleshooting

• Ability to lift up to 40 lbs and remain on your feet periodically

• Familiarity with pharmacy software systems and cash handling

• Clear communication and a collaborative attitude

Our Core Values

We look for people who are aligned with the way we work and serve:

• Customer/Patient Focus: Prioritize excellent patient care and provider satisfaction.

• Ethics: Practice integrity, responsibility, and inclusivity in all interactions.

• Teamwork and Dedication: Foster collaboration across functional departments.

• Safety and Quality: Drive compliance and high standards in operational processes.

• Integrity: When in doubt, do the right thing.

• Innovation: Embrace change and seek ongoing improvements.

• Accountability: Own outcomes and maintain professionalism.

Benefits & Perks

• Medical Insurance through Exemplar, utilizing Aetna's First Health network

• Voluntary Benefits including dental, vision, life, AD&D, short- and long-term disability

• 401(k) Plan with company match

• Profit Sharing

• Generous PTO

• Extras like free parking, snacks, team lunches, and quarterly outings (happy hours, sports games, and more)

A Few More Things

This role primarily involves office work, with occasional physical tasks and standing. You may be exposed to hazardous chemicals used in pharmacy compounding, so safety protocols must be followed.

Interested?
If you're detail-oriented, collaborative, and ready to be part of a community-focused pharmacy team, we'd love to hear from you.