Contact Center Specialist

Full Time Contact Center Specialist

Located at our Longview, WA office (This is not a remote position)

Fibre Federal Credit Union offers a vibrant, exciting, and challenging workplace in the fast-paced financial industry in the Lower Columbia region and along the Oregon coast.  Join our team and see what it means to be people helping people. 
 
Fibre Federal Credit Union is seeking a Contact Center Specialist for our Longview, WA location.

Wage Range: $20.29 - $31.70
* The range above allows our employees room for growth through annual merit and other pay increases based on performance.  The target pay range for this position is typically within the first half of the range.  Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training.  Should an offer for employment be made, we will consider individual qualifications.  

BENEFITS

-Competitive Salary
-Benefits Package including: 100% employer paid health, dental, vision, life, and disability insurance for the employee 
-Paid Vacation Time

-Paid Volunteer Hours
-6% 401(k) Plan Contribution
-10 paid holidays
-Schedule option to work 4 - 10-hour shifts 
-Opportunities for growth within the company

PRIMARY FUNCTION

Receive members and process requests via the telephone, secure messaging, chat, and email. Provide thorough Credit Union information and encourage members to use the many other services of the Credit Union. Open new accounts and cross sell basic Credit Union services to existing members in a prompt, courteous, and friendly manner. Have knowledge of loan products and services. Process file maintenance on accounts, loans, and Visa/debit card records.

SPECIFIC RESPONSIBILITIES

Provide exceptional member service. Be empathetic, kind, and compassionate.

Answer a variety of member inquiries and maintain a good working knowledge of Credit Union services.

Process phone transaction requests to include, but not limited to transfers, loan payments, issuing cashiers checks, processing wires, etc.

Assist members with payroll transactions, stop payments, overdraft and late fees, certificates, and dormant accounts.

Assist members with card related issues and questions on Visa Credit and Debit accounts and the ATM Network.

Assist members with Call 24, overdraft sources, cross account transfers and Online Banking set-up, questions, and problems.

Submit loan application information for members to Consumer Lending.

Assist members with Online Banking messages and Chat.

Follow all Credit Union procedures and policies. Ensure all internal controls are followed within their area of responsibility.

Must be a self-starter, self-motivated, and use initiative while effectively adapting to change.

POSITION QUALIFICATIONS

Possess high school diploma or equivalent 

Always maintain professionalism 

Be reliable and dependable

Be able to work in a high-volume call center environment

Have outstanding communication skills

Can work a flexible schedule including mandatory Saturday hours.

Have basic computer knowledge and exceptional attention to detail.

Be Bondable

Learn more about Fibre Federal Credit Union and TLC Credit Union at our website: www.fibrecu.com

All offers for employment with Fibre Federal Credit Union are contingent upon the candidate having successfully completed a background check, credit check, and drug screening.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Please visit our careers page to see more job opportunities.