Contact Center Manager

First Capital Federal Credit Union is looking for an energetic and motivated Contact Center Manager to lead our Contact Center team. If you’re passionate about delivering outstanding member experiences and driving sales and service success, this is your opportunity to make a difference at a mission-driven, community-focused organization.

What You’ll Do:

• Lead, coach, and support a team of Contact Center Specialists
• Oversee daily operations of our phone and digital support channels
• Drive outbound sales and service initiatives
• Use analytics and reporting to improve performance and member satisfaction
• Collaborate across departments to enhance the member experience
• Stay ahead of trends in contact center technology and service delivery

What You Bring:

• Supervisory or management experience in a contact center, financial institution, or sales environment
• Bachelor’s degree preferred or an equivalent combination of experience and education
• Knowledge of digital banking and contact center practices
• Strong leadership, communication, and problem-solving skills
• A positive, team-oriented mindset and commitment to excellence

Why First Capital FCU?

At First Capital FCU, the financial well-being of our members comes FIRST. You'll join a supportive, mission-driven organization where you can lead with purpose, grow your career, and make an impact.

Benefits You’ll Love:

First Capital FCU provides excellent benefits, including:
• Competitive pay and performance incentives
• Paid holidays and paid time off
• Medical, dental and vision insurance
• 401k and Pension Plan
• And so much more...

Ready to lead with purpose? Apply today and bring your passion for service to First Capital FCU.