Community Liaison

Job Title: Community Liaison

Division/Department: Coordinated Intake & Referral

Essential Duties & Responsibilities: The Community Liaison is responsible for provider and community outreach for the Coalition. Outreach includes primarily working with public and private maternity care providers and hospitals to promote the Universal Screen and CONNECT program in Northeast Florida.

Specific Activities:

 Provider Outreach

• Responsible for agency’s provider outreach for CONNECT program. Oversees successful implementation of the Universal prenatal/postnatal screen, including all provider visits; collection, review and submission of screens for targeted providers; and annual provider trainings.

• Conduct at least 25 weekly contacts with providers.

• Conduct monthly mail outs to at least 30 Providers 

• Maintain comprehensive log of all provider communication, training and visits.

• Updates and assist with providing data to public and private maternity care providers and delivery hospitals on screening rates on at least a quarterly basis. 

• Create and distribute provider and patient incentives tied to Connect as appropriate and as needed. 

• Initiate Contact with Pediatricians 

Strategy Development & Implementation

• Develop provider engagement plan, including activities like monthly updates, provider summits, grand rounds and provider weeks. 

• Implement activities to increase prenatal and infant screening and consent to screen rates 

• Provides staff support to the Screening Improvement Task Force (meetings, agendas, minutes,).

Administrative

• Assist with communication activities related to CONNECT (participant profiles, spokespeople, pictures, content for Healthy Start providers’ page).

• Assist with CONNECT correspondence to providers and families 

Other:

• All other duties as assigned by the CI&R Director 

Education and/or Work Experience Requirements:

• BS or BA in a health, social service or communications field; at least one year experience preferred.

• May substitute one or more years’ experience in a health social service, education or related field.

Additional Eligibility Qualifications:

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients.

• Experience or strong interest in Maternal and Child Health or non-profit work.

• Must be able to exhibit the following qualities; open minded, excellent organization skills, self-motivated, flexible, friendly and professional demeanor and exceptional attention to detail. 

• Excellent computer proficiency (MS Office – Word, Excel and Outlook)

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

• Knowledge of health and human service providers.

• Ability to work flexible traditional and nontraditional hours.

• Ability to establish and maintain effective working relationships with Coalition partner agency staff and the general public.

• Experience in oral and written presentations.

• Knowledge of community resources.

• Professional appearance and demeanor utilizing CONNECT attire 

• Ability to work independently and to carry out assignments to completion within parameters of instructions given prescribed routines, and standard accepted practices.

• Must be able to communicate effectively and be a team player at the Coalition.

• Must be able to commit to the Coalition vision and be passionate about its mission.

• Requires reliable transportation, as travel is required, valid driver’s license, good driving record and automobile insurance.