Commercial/Industrial HVAC Dispatcher

Join System Service & Engineering, a Fidelity Company, and take your career to the next level!

System Service & Engineering is looking for a Commercial/Industrial HVAC Dispatcher to join their team!

As a Commercial/Industrial HVAC Dispatcher, Your Primary Responsibilities Would Be: 

• Dispatching: Efficiently receive and process incoming service requests from clients via phone, email, or other communication channels. Prioritize and dispatch HVAC technicians based on urgency, location, and skillset.

• Scheduling: Coordinate and schedule HVAC service appointments, considering customer availability, technician availability, and service requirements. Optimize the routing and scheduling of technicians to minimize travel time and maximize efficiency.

• Communication: Maintain clear and timely communication with clients, HVAC service technicians, and other team members. Provide updates on technician arrivals, delays, and any changes to scheduled appointments. Ensure effective communication between technicians and clients to address any questions or concerns.

• Documentation: Accurately record and maintain detailed service records, including client information, service requests, preventative maintenance logs, technician assignments, and work performed.  

• Customer Service: Deliver excellent customer service by providing a friendly and professional experience during all client interactions. Handle customer complaints or issues with empathy and resolve them in a timely manner.

• Team Collaboration: Collaborate with HVAC service technicians and other team members to ensure seamless service delivery. Share relevant information and feedback to improve overall operational efficiency.

Qualifications:

• "Can-do" attitude with a team player mentality
• Customer Service oriented
• Ability to work 7 AM to 4 PM with 1 hour lunch break
• Excellent time management, multi-tasking, and organizational skills
• Excellent written and oral communication skills
• Strong problem-solving, and analytical skills
• Ability to deal effectively with a multitude of individuals at all organizational levels
• At least 1 year of experience in the HVAC industry or dispatching
• At least 1 year of customer service experience
• High school diploma or equivalent

Why You'll Love Working Here: 

• Competitive Compensation Package
• PTO & Paid Company Holidays 
• Medical Insurance 
• Dental Insurance 
• Vision Insurance 
• Life & Disability Insurance
• 401(k) with Company Match

About Us

System Service & Engineering, a Fidelity Company, provides full-service Mechanical, Electrical, and Plumbing solutions for commercial facilities across Northwest Florida and the Gulf Coast. With a dedicated team of skilled technicians, we deliver reliable maintenance, emergency service, and end-to-end building solutions that help our customers achieve energy efficiency and long-term peace of mind.