Collections Specialist/Call Center Representative

Collections Recovery Specialist

Shepherd Outsourcing is a financial services company specializing in third party debt collections. We are seeking self-driven individuals in Greenville, SC and surrounding areas to join our goal-oriented, in-office environment. We offer competitive base pay and monthly bonuses for team members who exceed role expectations and deliver a great customer experience.  If you believe you are a good fit for the Shepherd Team, please answer a few pre-screening questions and submit your resume to be considered for the upcoming training class to begin on Monday, July 7, 2025.

Job Summary:

A Recovery Specialist is responsible for the collections of outstanding accounts from our existing client base. This includes resolving customer billing problems and reducing accounts receivable delinquency while maintain the highest compliance expectations. This is a job that rewards performance and compliance offering a monthly commission based on performance to goal. This role is supported by a Team Leader. The work schedule for this position will be Monday-Friday from 8:00am to 5:00pm EST.

Job Responsibilities (including but not limited to):

• Place outgoing and receive incoming phone calls to collect debts.
• Exceed a monthly production goal.
• Meet and exceed monthly KPI standards.
• Other duties and responsibilities as assigned.

Requirements:

Education and/or Experience:

• Learns quickly and has strong problem solving and critical thinking skills.
• Strong negotiation and active listening skills.
• Ability to effectively prioritize work and multi-task in a fast-paced environment.
• Previous collection or call center experience preferred.
• High School Diploma or equivalent required.

Language Skills: Clear and concise communication is required.  Excellent verbal and written communication skills on and off the phone, including active listening with the ability to multitask. Quality customer experience is paramount.

Other Skills and Abilities: Strong computer skills are necessary for this position. Demonstrated ability to think critically and problem solve. 

Reasoning Ability: Ability to define and solve problems, collect data, establish facts, and draw valid conclusions. Have a strong business knowledge in the specific area(s) of responsibility.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Equal Opportunity: Shepherd Outsourcing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State, or Local laws.