Collections Manager
- Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive member relationships.
- Manage the collections team, providing guidance, support, and training as needed.
- Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates.
- Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with credit union policies and legal requirements.
- Communicate with members regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
- Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
- Prepare regular reports on collections activities, presenting data and insights to upper management.
- Develop and maintain relationships with external collection agencies, attorneys, and other service providers as necessary.
Skills
- Strong knowledge of collections practices, laws, and regulations.
- Excellent verbal and written communication skills, with the ability to effectively negotiate with members to resolve outstanding debts.
- Proven leadership skills, with the ability to motivate and guide a team to achieve targets and deadlines.
- Exceptional organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously.
- Proficiency in using collections software and systems.
- Strong problem-solving skills, with the ability to think creatively and find innovative solutions to collections challenges.
- Excellent attention to detail, ensuring accuracy in all records and communications.
- Strong interpersonal skills, with the ability to build and maintain positive relationships with members and colleagues.
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