Club Programing and Events Manager

THE RIVIERA CLUB Indianapolis, IN

Club Programing and Events Manager

Full Job Description

The Riviera Club is committed to providing excellence to its Members and their Guests. We are adding hard-working; serious “Experience Creators” to our TEAM. If you are ready to create long lasting memorable experiences for those that you meet, then this is the place you want to be. The Riviera Club is always looking for big smiles, outgoing personalities and unique individuals to join our family.

The Riviera Club has an opening for a new dynamic Club Programing and Events Manager. The Riviera Club was established in 1933 and has one of the largest outdoor pools in the United States. As a Club Programing and Events Manager, you will learn that teamwork, timing, and communication are essential to everyone’s success and you will be a part of building something special. You may find yourself working a variety of stations and positions, as well as other team members assisting you throughout the shift. All positions require great attention to detail, while maintaining a level of professional. Everyone is responsible for giving the best experience possible for all events, programs, and banquets that our Members and guests hold and/or attend. We take pride in the product we serve our Members and their guests!

Job Summary

The Club Programing and Events Manager will specialize in operational aspects of preparing and servicing private and club events along with creating quality experiences for children’s events and Camps. This person works well with all departments to assure that the guest’s and member's expectations are exceeded. The Club Programing and Events Manager must enjoy building relationships with the Club’s Membership, and be passionate about ensuring an overall service experience- from planning activities for kids to the final toast at a Banquet. With referrals being a key component of Membership, the Club Programing and Events Manager will be the social hub for the club and the face around the community.

A Club Programing and Events Manager’s Responsibilities include (but not limited to):

1. Supervises all Catering/Banquet and Club Programing employees; hires new employees as needed, discharges employees when necessary and writes warning notices when policies have been violated; evaluates employees for promotions or transfers as openings arise.

2. Plans the work of the Catering/Banquet and Club Programing department and distributes assignments accordingly; assigns regular and special duties to said staff; schedules employees and assigns days off according to occupancy forecasts; maintains a time-log record book of all employees within the department.

3. Informs new employees about regulations; trains and assigns new employees to work with experienced employees; occasionally checks the work of new employees and reviews and makes reports to the Food and Beverage Director.

4. Organizes, plans, and executes all aspects of seasonal Club Programing programs (ex. Kids Camp)

5. Inspects the Catering/Banquet and Club Programing staff periodically to check quantity and quality of work.

6. Approves all supply requisitions related to Catering and Club Programing

7. Develops effective strategies to communicate with other departments

8. Creates flyers and promotional pieces for distribution to Members for all Catered Events/Banquets and Club Programing

9. Develops departmental budget with the Food and Beverage Director and, after approval, monitors and takes corrective action as necessary to assure that financial goals are attained.

10. Makes recommendations regarding necessary capital expenditures and special maintenance and repair improvements.

11. Develops and implements inventory management programs to control expenses

12. Promotes the Clubs facility and capabilities to both Members and guests

13. Coordinates with necessary outside vendors for Catered Events/Banquets and Club Programing

14. Organizes club events, banquets (Member and non-member), luncheons, meetings, weddings, and other social or corporate events.

15. Decorates the Club property for special functions and holidays. Maintains a record of all decor for the Club and property stores all decorations for continued use

16. Routinely inspects all equipment of the Catering/Banquet and Club Programing Department and assess needs based on wear and tear and necessity

17. Performs all duties as assigned to Catering/Banquet and Club Programing Staff

18. Plans professional development and training activities for subordinates.

19. Maintains and manages the uniform program for all Catering/Banquet and Club Programing Staff.

20. Provides advanced detailed information to culinary staff, food and beverage managers, and serving staff for event planning by creating and distributing banquet event orders and creating floor plans based on client needs.

21. Assists in setup and final details and inspections of finished room arrangements based on banquet event orders; must be present to greet client at beginning of event, and oversee the actual service of an event through the entirety of event and handle any issues that arise.

22. Attends department head and other staff meetings as assigned and participates in the monthly Manager on Duty (MOD) schedule

23. Participates in on-going evaluation programs to ensure that all Catering/Banquet and Club Programing programs are being effectively ran, communicated, promoted, and staffed

24. Completes other appropriate tasks assigned by the Food and Beverage Director or the General Manager

The Club Programing and Events Manager supervise the following:

· Catering/Banquet Staff

· Camp Counselor Staff

The Club Programing and Events Manager will report to the following:

· Food and Beverage Director

· General Manager

Qualifications:

Minimum 2 years in a leadership position, preferably in the Hospitality field and/or educational or children’s programming field
Strong attention to detail
Customer/Member Focused
ServSafe Certification, CPR & First Aid Certified, and Safe Sitter Instructor Certified
Indiana Alcohol Serving License
Ability to multitask and handle a high-volume workload
Ability to train and cross-train staff
Ability to work efficiently in a fast-paced environment
Ability to work with kids and Members of all ages
Flexibility in scheduling
Basic math skills
Ability to stand for long periods of time
Ability to lift and carry up to of 25 pounds
Commit to 100% Member satisfaction, 100% of the time

Full-Time Position is available for immediate start.

Compensation varies on qualifications

Paid Time Off and a Health Insurance Participation Plan is available to qualified employees