Clinical Support Worker
Title: Clinical
Support Worker
Location: Phoenix
House
Position Status: Casual
Reports to: Manager,
Mental Health, and Substance Use Programs
Wage - $22.25 - $ 29.96
Job Summary
The Clinical Support Worker (CSW) reports to the Program Manager and is a member of an integrated services team, combining clinical substance use, supportive housing, employment, educational and other services. The CSW works with residents to provide assistance, support education and skill training and has the overall purpose of facilitating the stabilization, recovery and capacity building of residents.
Responsibilities:
Client Services
. Will participate in client intake and provide support services and
assessment
. Support clients with their recovery care plans by maintaining accurate
logging and documentation as required by the Society and other stakeholders
. Build a therapeutic relationship to support the client in their goals
. Support medication administration schedule and ensure accurate
documentation for records
. Support proper reporting/documentation and collaboration for: suspected
alcohol or drug use; clients who late for curfew and/or do not return home;
escalating, unsafe behaviour; emergency medical situations; client requests to
go to the hospital; and power failures, fire, or other emergency conditions
which require staff supervision or consultation
. Monitor and assess resident behaviours and
client movement in and out of the building
. Lead or oversee client meetings as required for
the program
. Report behaviours to management that poses a
risk to the resident, other residents, staff and/or the community
. Act as a
positive role model for all residents. Promote effective social and
interpersonal skills through tasks of healthy daily living and social
activities
. Contribute
to maintaining a therapeutic environment to encourage awareness of
inter-dependence of community members, and the value of responsible concern for
self and others
Administration
. Support administrative tasks including:
photocopying; case documentation; database entry; filing; and answering phones.
. Maintain cleanliness and organization
. Debrief
with incoming shifts to ensure detailed transfer of information (e.g.
concerns)
. Support a safe, well maintained and healthy
building environment
. Complete regular rounds of facility as
scheduled throughout shifts
. Perform other duties as required
Qualifications
. Post-secondary diploma in counselling, social
work, community services, or equivalent
. 2+ years of experience working with marginalized
populations in the delivery of substance use services, mental health or
equivalent
. Ability to lift up to 25 pounds is required
. Satisfactory completion
of a criminal records check with vulnerable sector screening is required
. Satisfactory
completion of Tuberculosis Screening form is required
. Satisfactory completion
of Employee Immunization Record form is required
. First Aid 1 and Current CPR certificate is
required
. Valid Class 5 driver’s license is required
Skills & Knowledge
. Knowledge of Windows, Microsoft Word, Excel, and Outlook.
. Experience using database management systems (e.g., electronic health records, enterprise resource planning, or
customer relationship management)
. Knowledge of and ability to operate standard office
equipment, including: telephone system, fax machine, photocopier, printer, etc.
. High level of integrity and dependability with
a strong sense of urgency and results-orientation
. Strong problem solving skills with the ability
to exercise sound judgement and make decisions based on accurate and timely
analysis
. Strong interpersonal skills and ability to
communicate effectively in writing and verbally in English
. Ability to engage, facilitate, support, empower
and increase motivation for change; actively involving the residents in the
change process and encouraging the resident to take responsibility for the
outcomes they achieve
. Ability to form effective collaborative
relationships with clients for the purpose of facilitating their success in a
performance-based program
. Ability to perceive situational or other
stressors, subtle changes in motivation that elevate risk, and act proactively
to check in and bring the client back on track toward their goals using
appropriate strategies, and prioritizing issues
. Ability to work in a trauma-informed framework
. Demonstrated commitment to the social sector with a
passion for the organization’s mission is essential
Competencies
Approach to Work
. Demonstrates initiative, flexibility,
adaptability and resourcefulness
. Actively seeks and incorporates feedback to
inform continuous self-improvement
. Sets goals, creates and implements action
plans, monitors progress, and evaluates results
. Adeptly manages competing tasks and uses time
efficiently and effectively
Job Knowledge & Quality of Work
. High-degree of
relevant and current job knowledge and skill
. Consistently
produces accurate, thorough, high-quality work in a timely manner
. Builds and promotes
a culture of health and safety in the workplace
. Implements and
enforces best practices in health and safety within the workplace
Judgement & Decision-Making
. Models independent
thinking and creativity
. Demonstrates
effective problem-solving skills
. Makes clear,
consistent, transparent and timely decisions after contemplating various
available courses of action
. Exercises sound
judgment in the best interests of the organization
Communication & Interpersonal Skills
·
Expresses themselves
clearly and professionally both verbally and in writing
·
Displays high
emotional intelligence; uses tact and diplomacy in dealing with sensitive,
complex and confidential situations
·
Has a manner, style
and presence that makes a positive impression
·
Listens to and
considers others’ views
Personal Leadership
·
Models the
organization’s core values of social justice, teamwork, social innovation, and
strength-based practices
·
Fosters enthusiasm,
energy and commitment
·
Takes responsibility
for personal actions, performance and health
·
Is reliable and
accountable; shows up on time ready to work
Teamwork & Collaboration
·
Effectively works
with and communicates with their colleagues to ensure organizational success
and excellent support for clients
·
Champions positive
working relationships with staff and external stakeholders
·
Supports an
environment of openness, and champions teamwork and communication across
programs
CLOSING DETAILS
Application Process: Please apply with a cover letter and resume.
Closing Date: Internal applications will be accepted until (10 days after posting opens) at 5:00pm.
All employees, including laid
off and displaced employees, are entitled to apply on the vacancy and be
considered pursuant to the provisions of Article 12.9.” Internal applicants
must notify manager of intent to apply.
External applicants will be reviewed after internal applicants have been reviewed and interviewed.
All qualified applicants are welcome to apply. Those shortlisted will be contacted.