Client Support Lead

Responsibilities:

• Manage client relationships and handle escalations related to concerns about service and maintenance completion, primarily through written communication via the client or HiredHelpr portal or email.
• Manage reconciliation between HiredHelpr's proprietary portal and various client portals, requiring a basic understanding of different property management systems.
• Respond to client and vendor messages in a timely manner.
• Communicate with vendors regarding service and effectively relay information back to the client.
• Address conflicts with professionalism and poise.
• Collaborate with team members to present new ideas and express challenges.
• Utilize problem-solving and critical thinking skills to address and resolve issues.
• Maintain an understanding of pools and lawns to effectively communicate with clients and vendors.
• Adapt to changing environments and requirements.