Client Success Specialist, Benefit Services

PrimePay is an employee management solutions provider offering a full range of integrated payroll and HR support services. We are currently seeking a Client Success Specialist (CSS) to support our Benefit Services Team. The Benefit Services Team serves clients who have engaged PrimePay for COBRA, FSA, HRA and HSA administration. The CSS contributes towards the team’s shared mission of providing our customer the tools and education needed to maximize and navigate their health care benefits.

Essential Job Duties:

• Work with team to create satisfied and loyal customers through courteous, prompt, accurate, and helpful service;
• Educate customers on best practices, standard processes, and available tools;
• Protect our customer’s Protected Health Information and Personally Identifiable Information;
• Contribute to team’s mission and annual goals;
• Grow personal knowledge of regulation, products, systems, and process.

 A typical day may include:

• Answering incoming calls from the Client/Broker support phone queue
• Solving client/broker’s basic-to-intermediate service tickets
• Processing enrollments, terminations, or updating existing accounts
• Educating clients/brokers how to use the FLEX or COBRA Portals
• Supporting client/broker information needs

 In our fast-paced office, success is defined by:

• Benefit Services’ KPI goals for live and e-support
• Average daily productivity goals established for role
• Benefit Services’ Client Retention
• Ability to learn new skills and apply knowledge in your role
• Willingness to serve others with a positive attitude and sense of urgency

Essential Experience:

• Min. 6 months’ experience in Employee Benefits Administration, claims administration/processing, or COBRA administration in a professional, office environment
• Must be familiar with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and possess keyboarding skills
• Desire to work as a strong contributor to achieve team goals
• Must possess strong organizational skills and can set priorities within a high-volume, fast-paced environment
• Has a positive attitude and a desire to continually improve skills and gain knowledge
• Demonstrated ability to exceed customer expectations by delivering the extra degree of service
• Strong attention to detail and accuracy of work, Intermediate understanding of Pre-tax reimbursement plans and COBRA

PrimePay offers medical, dental and vision insurance, 401(k) with matching, paid time off, paid holidays, flexible spending account, life insurance and STD/LTD.