Client Services Specialist - Sign Projects

SUMMARY

We are looking for a dynamic and customer-focused Client Account Specialist to join our team. In this role, you will deliver exceptional customer service, assess customer needs, and oversee in-house marketing programs. As a representative of the Signarama brand, you will demonstrate professionalism and a commitment to excellence in every interaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•      Front Counter Sales - Act as the main point of contact for walk-in and phone customers, creating a warm and welcoming environment.

•      In-House Marketing - Develop captivating direct mail campaigns and execute marketing strategies in partnership with the Owner/Marketing Representative.

•      Customer Engagement - Ensure customer satisfaction by offering personalized follow-ups, such as sending thank-you cards with orders and maintaining continuous communication.

•      Order Management - Process customer orders efficiently by accurately completing work orders, securing customer approvals, and overseeing down payments.

•      Telemarketing - Make outreach calls to new and existing customers, including inactive ones, while nurturing relationships and driving sales.

•      Prospecting includes identifying and contacting potential customers through various resources, such as lead groups and directories.

•      Collaboration: Work closely with the Production Area to address any inquiries related to current orders and ensure a transparent workflow.

•      Vendor Relations - Foster robust relationships with vendors to obtain competitive quotes and enhance the order process.

•      Campaigns - Implement unique campaigns bi-monthly and maintain continuous communication with inactive customers, club members, and top clients.

•       Database Management - Enter and maintain accurate contact information for follow-up and marketing purposes.

•      Customer Follow-Up - Notify customers promptly when their orders are ready and collect referrals for future outreach.

•      Support Functions - Help the Owner with reports, daily paperwork, and other administrative tasks to ensure efficient store operations.

•      Cross-Training - Support team efforts by staying adaptable and eager to learn various roles within the store.

•      Store Presentation - Maintain the store's professional appearance and adhere to quality control standards for product orders.

•      Training Participation - Participate in comprehensive training programs to develop your skills in sales, product knowledge, and operational protocols.

QUALIFICATIONS

Education/Experience

•      A combination of relevant education, training, or experience that equips you with the necessary skills for the role.

•      Ability to perform basic mathematical operations and demonstrate an understanding of business correspondence.

•      Experience in customer sales or service, preferably in the sign or graphics industry.

•      Successful completion of assessments carried out during the hiring process.

Knowledge

•      Skilled in English, encompassing spelling, grammar, and punctuation.

•      Fundamental math skills and the capability to interpret measurements.

•      Familiarity with POS and accounting systems, data entry, and fundamental computer skills, including the Microsoft Office Suite.

Skills

•      Strong communication skills encompass listening, speaking, and writing, which facilitate effective consultations and needs assessments.

•      Displayed outstanding time management skills and resourcefulness in generating contact leads.

Desirable Traits

•      Demonstrate a friendly, adaptable, and positive demeanor.

•      Driven by quality, adaptable in managing overtime, and upholding professionalism in every setting.

•      Presented neatly, politely, and with good manners in interactions with customers and colleagues.

Physical Demands

•      Ability to stay on your feet for long periods.

•      Capable of operating a computer and monitor for prolonged periods.

Join our team to become a key player in delivering outstanding service and helping our customers realize their visions! We would love to hear from you if you are passionate about exceptional customer care and thrive in a collaborative environment.