Client Services Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist with the preparation of proposals, contracts, and renewals 

• Track and manage the transition of closed deals from Sales to Operations 

• Assign Freshdesk tickets to the appropriate department/employee

• Complete documentation reviews for Client Success as needed

• Update client information in assigned databases

• Prepare client reports as needed

• Manage the Client Hotline to ensure continuous phone coverage and provide exemplary customer service

• Other job-related duties as assigned

KNOWLEDGE AND EXPERIENCE

• High school diploma/GED required

• Proficient in Microsoft Outlook, Teams, Word, PowerPoint, Excel

• Knowledge of client relationship management software; Freshdesk experience is a plus

• Excellent written and verbal communication skills

• Ability to manage multiple tasks daily

WORKING CONDITIONS

Work is performed on a computer and requires long periods of sitting/standing at workstation.

Emergicon requires satisfactory pre-employment background check and drug screening.