Client Plan Coordinator

Client Plan Coordinator Job Description

Reports to: Executive Director

Overview:

Working collaboratively with Program Managers and Program Administrators and reporting directly to the Executive Director, the Client Plan Coordinator (CPC) is responsible for the development, implementation, review and timely updating of client support plans.  The CPC will ensure that Camelot maintains compliance of DDA policy, regulations, rules and contractual obligations, as well as Camelot policies that are applicable to plans, striving to maintain the highest standards in client support and documentation. 

Key Responsibilities:

• Conduct and Professionalism: Maintain a high standard of honesty, courtesy and professionalism in all interactions with clients, leadership and direct support staff.
• Client IISPs: Plan, develop, draft, monitor, & update all Individual Instruction and Support Plans (IISPs) and associated training and support plans, as it relates to the annual PCSP. Work with Program Managers and Program Administrators to ensure these plans are implemented and reviewed every six months for compliance and effectiveness.
• Client FAs and PBSPs: Create, update, and monitor Functional Assessments (FAs) & Positive Behavior Support Plans (PBSPs), as well as Exception to Policy (ETP) requests.  Ensure accurate presentation and organization of these plans in clients’ home and documentation systems.
• Documentation and Training: Ensure all client plans are accurate and complete. Following employee onboarding, work with Program Managers to facilitate training for new hires on all client plans. Support Program Managers and Program Administrators in training and retraining staff on client plans. Document all training activities.
• Therap:  Become well-versed on all aspects of Therap as it relates to client plans and documentation within the system.  Enter plans for clients into Therap. Provide training & support to Program Managers and Program Administrators, as well as staff upon request.
• Nurse Delegation:  Assure that Camelot maintains compliance with DDA Policy, rules, and regulations pertaining to Nurse Delegation as it relates to client IISP’s and PBSP’s.  Work collaboratively with the Delegating RN in conjunction with the Program Manager and Program Administrator.
• Agency & Industry Meetings: Attend monthly Supervisory Meetings. At the discretion of the Program Manager or Program Administrator attend staff meetings when deemed necessary.  With approval of the ED or AD attend industry related meetings or events that will benefit Camelot and the CPC position.
• Policy Changes:  Stay up-to-date on all policy changes/updates.
• Program Compliance:  In conjunction with all members of the program administration teams assure client programs, work sites and agency operations are in compliance with Washington Administrative Code (WAC), Revised Codes of Washington (RCW), DDA and Camelot policy and regulations.
• Other Duties: As assigned by the ED or AD.

Qualifications:

• In-depth knowledge of DDA Certified Community Residential Program (CCRP) policies, WAC, RCW as well as any other federal, state of local laws that impact and guide CCRP services.
• In-depth knowledge of DDA PCSP/Assessments, as well as CCRP service philosophy and client rights.
• Experience in developing and managing client plans. Attention to detail.
• Possess strong organizational, written and documentation skills.
• Ability to manage and prioritize multiple tasks.
• Ability to communicate effectively and clearly.
• Ability to work independently, as well as work professionally, effectively and collaboratively as part of a team.
• Skill and ability to creatively resolve client program
• Ability to train staff effectively.