Chief Engineer / Hotel Maintenance

Summary

Maintains a high quality of services offered to guests through management of the daily functional areas of  the Maintenance/Engineering department.  Departmental efforts should maintain established operational standards.

Job Duties

• Interviews, selects & train associates

• Motivates staff through positive reinforcement, and leading by example

• Provides input during the preparation of the annual budget

• Attends required meetings and training

• Conducts departmental and other required meetings for which s/he is responsible

• Ensures that established back-up/emergency procedures (reports, equipment, etc.) are in place

• Ensures that all departmental policies and procedures are adhered to

• Implements Baywood & Brand promotional programs and procedures 

• Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.  

• Monitors cleanliness and neatness of departments for which s/he is responsible.

• Monitors inventory of supplies, placing orders in a timely manner.

• Communicates with other departments, therefore promoting a seamless operation.

• Ensures that all equipment is maintained properly. Routinely inspects equipment

• Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc

• Administers disciplinary action, following company guidelines

• Administers performance appraisals

• Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines.  Ensures proper staffing to service business demands. Provides coverage as needed

• Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required

• Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines

• Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location 

• Participates in safety initiatives and is an integral part of the Safety Committee

• Completes incident reports, taking appropriate action. Notifies appropriate parties

• Performs role of Manager on Duty as needed

• Participates in the BEAR activities and other company sponsored community service & fundraising events

• Additional duties may be added at any time at the discretion of management

HOTEL PROFITABILITY:

• Maintains a clean and orderly work area free of hazards.

• Maintains adequate inventory of tools and supplies for maximum employee productivity.

• Monitors actual departmental cost by forecasting and comparing forecast to actual.

• Performs special assignments as requested.

• Participates in the MOD program.

• Manages in compliance with established company policies and procedures as well as local, State and Federal laws and regulations.

• Ensures implementation of an ongoing energy conservation program.

ASSET MANAGEMENT:

• Monitors the level and quality of services performed by outside contractors in accordance with all lease agreements, service contracts, and warranties.

• Ensures implementation of an ongoing preventive maintenance program for equipment and guest rooms.

• Maintains accurate equipment records to include serial numbers and preventive maintenance programs of all equipment.

PRODUCT QUALITY/GUEST SATISFACTION:

• Ensures timely response to requests for services by guests, employees, and management to include repair or replacement of all interior fixtures and furnishings.

• Maintains budgeted labor standards by forecasting and comparing forecast to actual.

• Increases the level of guest satisfaction by delivery of an improved product through employee development, job engineering, and quality image.

• Maintains emergency procedures and equipment and assists with the implementation of emergency procedures for the safety of guests and employees.

• Additional duties may be added at any time at the discretion of management. 

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact

• Actively listens to guests and associates, responding appropriately to their questions and/or concerns Seeks guidance and/or assistance from others to ensure satisfaction

• Fosters teamwork by offering assistance to others, as needed

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.  Reports discrepancies to the proper department

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

• Recommends other Baywood properties to our guests, when appropriate

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

Skills/Qualifications

Education:

• Associate’s degree in vocational field and/or vocational training in mechanical, architectural engineering, refrigeration, heating and cooling, or plumbing field.  On-the-job training may substitute for educational/vocational training requirements.

• Minimum three years maintenance experience with 1-2 years in a supervisory capacity. 

Certifications / Licenses:

• Brand Certifications preferred

• <List any job/department specific certifications>

Experience:

• Minimum of 2 years hotel experience

• Minimum of 2 years management experience, of which 1 year is in Hospitality Management.

Additional Skills: 

• Bi-lingual (Spanish & English) preferred; based on geographic market of hotel

• Proficient in Microsoft Office® (Excel, Word)

• Proficient in Google Apps for Work (Docs, Sheets, Mail, Calendar, & Drive)

• Proficient in the hotel’s Property Management System preferred

• Ability to perform work using the approved chemicals and equipment.

• Ability to communicate effectively, both written & oral

• Ability to multi-task

• Ability to motivate and lead a team

• Ability to obtain information from various sources, quickly analyze the issue and provide a responsible course of action.

• Ability to operate standard office equipment, including: computer, copier, & printer

• Ability to perform all job duties of all positions within the department

• Ability to learn and adhere to Brand & Baywood Hotels’ standards

• Ability to take information from various sources and determine a responsible course of action

• Ability to understand interdepartmental relationships

• Ability to operate office equipment and industry specific software (PMS)

• Ability to remain calm during stressful situations

• Walking and Standing: 95%

  • Must be able to carry 50 lbs. up to 25 feet.

• Lifting, Push/Pull: 90% 

  • Ability to lift up to 30 lbs. regularly. 

  • Must be able to lift 50 lbs. to the waist, chest, and above the head. 

  • Ability to push housekeeping or laundry cart regularly.

• Sitting: 5%

• Bending, Stooping, Reaching: 90%  (throughout the entire shift). 

  • Must be able to bend at the knees with up to 50 lbs., standing to an upright position.

• Driving: 5%  (up to 15% if hotel has shuttle service)

Traveling: none

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