Executive Housekeeper

Job Summary

To supervise the cleanliness and the appearance of guest accommodations and public space and see that all personnel performing housekeeping operations carry out their assignments in accordance with established standards. Responsible for all housekeeping problems, supplies, linen, equipment, work orders to Maintenance Staff and any other duties as assigned or required.

Duties and Responsibilities

General

1. Makes up morning work assignments to ensure all areas of building are properly maintained in accordance with cleanliness standards.
2. Supervises the activities of Assistant Housekeeper, Room Attendants, Laundry, Housemen, and Night Cleaners engaged in all types of the hotel cleaning operation. Maintains company productivity standards.
3. Interviews, hires, trains, assigns, and schedules department personnel. Checks quality of work performed and makes appropriate corrections and changes as necessary.
4. Handles guest complaints concerning housekeeping service or refers problem to management for adjustment.
5. Requisitions uniforms and supplies.
6. Supervises the testing of new products for the housekeeping department.
7. Notifies maintenance of any needed repairs.
8. Personally inspects at least 8 rooms daily to ensure cleanliness standards are being met.
9. Helps guests and employees in every way possible when called upon and does it willingly and pleasantly.
10. Lists and itemizes lost and found items.
11. Checks any vacant rooms for condition and possible occupancy, reporting any discrepancies to Management.
12. Checks rooms to ensure that lights are working properly. Inspects for needed repairs, such as, wallpaper and painting needs, etc.
13. Supervises the keeping of all storage areas and linen rooms in a clean and satisfactory condition, as well as, stocked with needed items.
14. Reports and delivers valuable items to the Manager's Office as early as possible after a guest has checked out.
15. Perform any and all duties not specifically outlined above that are an inherent part of the position. Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.

Positions Directly Supervised

• Assistant Housekeepers
• Housekeepers
• Housemen

Responsible For:

All linens, blankets, and room supplies; equipment, vacuums, washing machines, dryers, etc.

Supervisor

General Manager

Requirements

Must have extensive knowledge of hotel housekeeping and cleaning techniques.

Physical Activities and Requirements:

Requires finger dexterity, grasping, writing, standing, sitting, bending, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

Safety Statement:

As an employee, it is your responsibility to be aware of and report any and all safety hazards or violations you may see or witness in the course of performing your required duties.