Centralized Scheduling Manager

Job Title: Centralized Scheduling Manager
Reports to: CEO

Job Summary:

Join the dedicated team at Texas Hearing Institute, the most comprehensive hearing loss provider in the region, where we are committed to empowering children with hearing loss reach their full potential. As the Centralized Scheduling Manager, you will play a pivotal role in ensuring seamless scheduling operations for our Audiology and Speech Therapy departments, including our satellite locations. Additionally, you will manage insurance verification and patient intake processes to ensure a streamlined experience for our families.   

Primary Responsibilities:

• Oversee the scheduling of patient appointments for Audiology and Speech Therapy departments
• Manage new patient intake processes as part of the scheduling process
• Supervise insurance verification processes
• Coordinate and manage the daily activities of direct reports
• Develop and implement efficient scheduling workflows and procedures
• Monitor and analyze scheduling metrics to optimize patient flow, attendance rates, patient satisfaction and operational efficiency/productivity
• Develop and communicate scheduling related reports to organizational and departmental leadership
• Provide training and support to scheduling staff
• Work with facility and departmental leadership, as well as departmental staff, to meet the scheduling needs of the organization
• Address and resolve any scheduling conflicts or issues that arise
• Maintain accurate records of patient appointments and insurance verifications
• Ensure compliance with all relevant regulations and policies
• Maintain sufficient understanding of services provided at THI to facilitate effective communication with clients, staff and visitors
• Other duties as assigned

Required Skills/Abilities:

• Bilingual in Spanish
• Excellent organizational and multitasking skills
• Strong leadership and team management abilities
• Proficient in using scheduling software and electronic medical records (EMR) systems
• Excellent communication and interpersonal skills
• Ability to work independently and make decisions in a fast-paced environment
• Detail-oriented with strong problem-solving skills
• Strong computer skills including excel proficiency

Education and Experience Requirements:

• Minimum of 3 years of experience in a healthcare scheduling or administrative role.
• Previous experience in a supervisory or managerial position preferred.

Physical Requirements:

• Ability to sit for extended periods of time.
• Ability to use a computer for long periods.
• Ability to lift up to 15 pounds.

Position Information:

• Hours Weekly: 40
• Monday - Friday

Benefits:

• Health & Dental Insurance
• Life Insurance
• Long Term Disability Insurance
• 403 (b) Retirement Plan
• 12 Paid Holidays
• 21 Paid Time Off Days 

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