Case Manager

Essential Duties

1. Adjusts to changes in schedule to meet resident and family needs.

2. Assists the Social Services Director in the development of a social history of new

residents.

3. May conduct psycho-social assessments.

4. Documents progress toward goals, assessment updates, and interventions.

5. Reviews the resident’s progress toward resolution of the problems, needs, or

concerns; evaluates the effectiveness of the staff approaches; evaluates changes in

the mental and psycho-social assessment.

6. Participates in the interdisciplinary assessment reviews and revisions; may revise

the residents’ Care Plan according to residents’ needs.

7. Participates in the pre-admission screening of potential residents.

8. Provides information to residents and families during admissions.

9. Orients the resident to the long-term care environment and facilitates adjustment

to placement.

10. Assists with coordination the Complaint / Grievance program with appropriate

disciplines and verifies that complaints / grievances are handled in a timely

manner.

11. Works with residents to obtain Advance Directives upon admission and reviews

with residents at least annually.

12. Verifies that a Heart-To-Heart coordinator program is implemented in Facility.

13. Assists with reviewing behavior charting so that an appropriate Care Plan is

developed.

14. Assists with providing therapeutic counseling to residents and family members, as

appropriate, to meet the residents’ psycho-social needs.

15. Coordinates appointments in the community for various health care visits and

therapeutic needs.

16. Attends in-services in areas concerning the mental and psycho-social needs of the

resident.

17. Assists the resident and family in the implementation of the discharge plan.

18. Participates in various Quality Assurance audits as directed by the Quality

Improvement team.Standard Requirements

1. Supports the Mission, Values and Vision of the Facility.

2. Is knowledgeable of resident rights and supports an atmosphere which allows for

the privacy, dignity and well-being of residents in a safe, secure environment.

3. Supports, cooperates with, and implements specific procedures and programs for:

OSHA and safety, including universal precautions and safe work practices,

established fire/safety/disaster plans, risk management, and security, report and/or

correct unsafe working conditions, equipment repair and maintenance needs.

4. Adheres to:

a. Confidentiality of data, including resident, employee and operations data.

b. HIPAA regulations

c. Quality Assurance requirements and compliance with regulatory

requirements.

d. Compliance with current law and policy to provide a work environment

free from sexual harassment and illegal and discriminatory behavior.

e. Code of Conduct and Compliance Programs when performing job

functions

5. Supports and participates in common teamwork:

a. Cooperates and works together with all co-workers; plans and completes

job duties with minimal supervisory direction, including appropriate

judgment.

b. Uses tactful, appropriate communications in sensitive and emotional

situations.

c. Follows up as appropriate with supervisor, co-workers or residents

regarding reported complaints, problems and concerns.

d. Promotes positive public relations with residents, family members and

guests.

e. Completes requirements for in-service training, acceptable attendance,

uniform and dress codes including personal hygiene, and other work

duties as assigned.

f. Participates as assigned in the orientation of new staff and demonstrates a

positive, helpful, and enthusiastic attitude.

6. Immediately reports incidents of alleged resident abuse or neglect or alleged

violations of residents’ rights to Supervisor or Executive Director.

7. Maintains current practice standards or changes by participating in educational

opportunities provided by the Facility and outside resources.