Care Coordinator
Reports To: Clinical Director
FLSA Status: Non-Exempt
Work Schedule: Full TimeÂ
Salary: Hourly
Position Summary:
At Thrive Behavioral Health Center, we deliver industry leading peer support for those suffering from Mental Health and/or Substance Abuse Disorders. We are proud to set the industry standard and continue our growth. A Care Coordinator is responsible for consulting with patients and determining their needs, coordinating patient- care services, educating them about their condition, and working with the care team to evaluate interventions. The successful candidate will display a compassionate nature, be knowledgeable about health care practices, and provide exceptional customer service. This role would include
identifying and addressing client needs, crisis intervention and other services to assist the client and their family in the treatment process.Â
Essential Duties and Responsibilities:
Engage with peers to ensure Thrive services are received in a timely manner
Consult with clients and family members (as needed) to discuss goals
Maintain compliance with all Medicaid guidelines
Develop a Treatment Plan to address their SUD and/or Behavioral Health NeedsÂ
Work individually with clients and collaborate as part of a multidisciplinary team of professionals
Educate clients about their condition and give specific instruction and supportÂ
Utilize telehealth platforms when necessary to engage with clients in completing assessments and other services
Advocate for the needs of each individual
Provide hope and help in changing patterns and behaviors
Develop rapport with clients and check-in regularly with and evaluate and document progress
Complete administrative duties in a timely and accurate manner
Act as an advocate for program participants with courts, schools, treatment centers, and other services or agencies as appropriate in order to make referrals and conduct follow ups
Provide customer service to stakeholders
Provide outreach and case management to primary clients
Serve a client base ages 18 and older
Other duties as assignedÂ
Requirements:
Active CDCA, LCDCÂ licensure in the state of Ohio
Knowledge working with substance abuse disorders and/or mental health disorders and case management
Ability to form good working and therapeutic relationships
Working knowledge of different pathways to recovery and social systems including evidence based practices
Understands problems analysis, decision-analysis, evaluate interventions, and contingency plans
Ability to be an active listener by asking questions and reflecting on what is being said
Proficient level of ability with computer; Microsoft Office Products
Effective written and oral communication skills; ability to articulate information clearly
Understands professional and ethical boundaries in a clinical capacity
Preferred Qualifications:
Previous experience working as a CDCA in a behavioral health capacity
Education: High School Diploma or GED equivalent
Behavioral Competencies:
Leadership
Empathy
Compassion
Positive Attitude
Mission driven
Accountability
Physical Demands: The physical demands described here are representative of those that should be met by an individual to successfully perform the essential duties of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential duties. The position requires sitting and standing throughout the day, manual dexterity to type on a computer keyboard and operate general office equipment.