Call Center Specialist

We are looking to add a new member to our team in a full time position. Working in the call center for BioServ Inc., your job is to promote the best experience for all current or potential clients while maintaining a positive attitude while working. A key aspect of the job is being knowledgeable of the services we provide and sell. The ideal candidate must have detailed customer service experience.

As a call center representative you must:

• Answer telephone calls promptly & professionally
• Assist clients with any requests or questions
• Complete your work in a timely manner
• File any incoming documents daily
• Create quotes and service agreements for any new client requesting information and update any old ones per request
• Participate in making sales calls
• Complete drivers paperwork packets when necessary
• Print all labels, manifests & orders
• Handling special projects

Required experience:

• 3 years in a high volume call center
• 5 years of customer service
• Appropriate email and phone etiquette
• Proficient in Microsoft office
• Ability to multitask is a must

We take pride in providing excellent customer service!

We promote from within and advancement opportunities are available!

All PPE provided to each employee

Job Type: Full-time

Salary: To be determined based on experience