Cabana Host/Hostess

Cabana Host

Cabana Host – The Palm Springs Surf Club

· Palm Springs, CA, USA

· Job category: Guest Services

· Job Location: 1500 S Gene Autry Trail, Palm Springs, CA 92264

· Season: Year Round

· Job Classification: Full-Time

· Hourly + Benefits:  $15.50 per hour + Tips + Eligible to participate in upsell/incentive program + employer contributions to insurance premiums

Company Description:

PSSC is a broadly appealing active lifestyle concept incorporating surfing, entertainment, hospitality, dining, fitness, social events, and health & wellness. Our targeted site strategy is focused on warm weather and densely populated urban markets with a mix of strong local and visitor demographics. PSSC features proven wave technologies by Surf Loch Wave Systems. Our scalable destination concept easily adapted to fit local market character to create a true community focal point and gathering place.

You don’t just work at PSSC. You become one of the best reasons our clients come back again and again. It’s our aim to provide a warm and inviting community atmosphere for our guests and corporate clients. We believe every employee should play a key role in helping to enrich the client and guest experience during their event. This takes a dedication to real, live hospitality and an appreciation for innovative leadership. We are a team, and we act like it. We also believe, as PSSC management, in a commitment to providing a secure and an enjoyable work environment for every employee — one that promotes honesty, mutual respect, personal growth and career advancement for all. Employees also receive access to employee dedicated surf sessions.

The position requires excellent communication skills - both written and verbal, along with the ability to support the cabana operations and guest experience at PSSC. This is a full-time position required to work at the property. This position requires non-traditional working hours which includes working nights and weekends and holidays.

Job Summary: 

We are seeking a professional and customer-oriented Cabana Host to provide exceptional service and ensure an unforgettable experience for our guests at our upscale surf club. As a Cabana Host, you will be responsible for maintaining and managing cabana reservations, attending to guest needs, and creating a fun, relaxing, and enjoyable atmosphere. Your excellent interpersonal skills and attention to detail will contribute to the overall success of our guest services.

Key Responsibilities:

1.    Guest Services:

·       Greet guests in a friendly and welcoming manner, providing a warm and inviting atmosphere.

·       Assist guests with cabana reservations, ensuring accurate information and timely bookings.

·       Guide guests to their assigned cabanas, explaining available amenities, services, and safety regulations.

·       Anticipate and fulfill guest needs promptly, ensuring a high level of customer satisfaction.

·       Provide personalized recommendations and assistance to guests regarding food and beverage options, recreational activities, and other amenities.

·       Resolve guest complaints or concerns efficiently and professionally, escalating issues to management when necessary.

2.    Cabana Management:

·       Maintain a clean and organized cabana area, ensuring all cabanas are properly set up and well-maintained.

·       Monitor and manage cabana inventory, including towels, seating, umbrellas, and other amenities.

·       Coordinate with cleaning and maintenance departments to ensure cabanas are sanitized and maintained regularly.

·       Inspect cabanas regularly to identify any damages or maintenance requirements, promptly reporting and resolving issues. (TV’s, refrigerators, etc.)

·       Ensure compliance with safety regulations and protocols, including monitoring guest behavior and enforcing poolside policies.

3.    Sales and Upselling:

·       Promote and sell additional services, such as food and beverage options, and recreational activities, to enhance the guest experience and maximize revenue.

·       Provide accurate information on available packages, promotions, and special offers to encourage upselling and increase sales.

·       Process payment transactions accurately and efficiently, using the surf club's designated systems and adhering to financial policies and procedures.

4.    Communication and Collaboration:

·       Maintain open and effective communication with other departments, such as F&B, maintenance, and guest services, to ensure seamless experiences.

·       Collaborate with the food and beverage team to coordinate orders, deliveries, and service timings for cabana guests.

·       Work closely with the concierge to assist with guest inquiries, transportation arrangements, and local area information.

Qualifications and Skills:

• High school diploma or equivalent; additional education or certifications in hospitality or related fields are a plus.
  
  
• Previous experience in a similar guest service role, preferably in a water park, luxury hotel or resort environment.
  
  
• Exceptional customer service and interpersonal skills, with the ability to build rapport and establish positive relationships with guests.
  
  
• Strong organizational and time management abilities to handle multiple tasks efficiently and prioritize effectively.
  
  
• Excellent communication skills, both verbal and written.
  
  
• Ability to remain calm and composed in stressful situations, demonstrating problem-solving skills.
  
  
• Attention to detail and a keen eye for cleanliness and aesthetics.
  
  
• Basic computer proficiency and familiarity with reservation and payment systems.
  
  
• Flexibility to work weekends, holidays, and evenings as required in a year-round work environment.

Benefits:

PSSC recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

· Medical, Dental and Vision Insurance

· Retirement plan

· Paid Vacation and Sick Days

· Paid Parental Leave

· Company Paid Short - Term and Long-Term Disability Insurance

· PSSC Employee Perks and Discounts

Physical Demands and Work Environment:

·       Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.

·       Push, pull or lift up to 50 pounds.

·       Continuous repetitive motions.

·       Work in cold, dry, hot, humid, and noisy environments.

As a Cabana Host, you will have the opportunity to create memorable experiences for our guests, ensuring their comfort and satisfaction throughout their stay. If you have a passion for delivering exceptional service and thrive in a dynamic, customer-focused environment, we invite you to apply for this exciting position.