C28 Intake Specialist (Grid 21) - Full Time

Title:   Intake Specialist (Grid 21)
No of Position: 1
Competition # C16 
Location: Main Campus
Position Status: Full Time
Reports to: Assistant Manager
Compensation:  $27.92 - $29.60
Shift:   Monday - Friday, 08:00 am to 04:00 pm

Job Summary:

The Intake Specialist is a member of the Mental Health & Substance Use (MHSU) team. The position acts in an essential coordinating role supporting intake processes in and out of Phoenix Society bed- based programs. 

Responsibilities:

Screening & Admissions:

• Assist in the coordination of intake and admissions processes, including, but not limited to:
• conducting pre-screening and assessment interviews.
• communicating with referral sources and applicants’ collateral contacts such as physicians or psychiatrists.
• ensuring required documentation is completed prior to applicants’ admission.
• Communicate program structure, services, and guidelines to ensure that the applicant has the necessary information to ensure applicant can make an informed decision about admission and to enhance client matching.
• Present pre-screening and assessment information to the MHSU and housing teams to determine suitability of applicants for the programs and schedules for prioritized admission.
• Ensure that all inquiries are handled in a professional and courteous manner, offering accurate, timely and helpful information to the public and community stakeholders.
• Participate in on-going development, maintenance, and evaluation of an effective pre-screening and assessment process. 
• Report to and discuss case concerns with supervisory positions and the integrated services team 
• Perform duties as required.

 Administration:

• Assist in liaising with treatment centers, support recovery programs, addictions and mental health workers, detox shelters, primary care clinics, correction institutions, police, hospitals, outpatient clinics, and housing providers to reach prospective residents to improve continuity of care.
• Ensure compliance with the standards of Community Care Facility Licensing and the Ministry of Health Services – Mental Health and Substance Use Services and with the BC Housing Operating Agreement.
• Identify areas for improvement and increased efficiency in program operations, technology, services offered, reporting and reports to supervisory position.

Facilities Management:

• Monitor operations of the computerized Chubb fire safety and security system, and work cooperatively with building stakeholders (Fraser Health) on health, safety, and security issues (e.g., providing swipe cards, arming of areas, safety drills, etc.) 
• Work to ensure a safe, well-maintained, and healthy building environment.
• Ensure that all residents abide by bedbug protocols.

 Community Engagement:

• Participate in marketing of the Phoenix Centre and Supporting Housing programs and promote community involvement in the programs.
• Maintain a thorough knowledge of social, economic, recreational, and educational resources in the community. 

Qualifications:

• Post-secondary diploma (e.g., 2 to 3 years) in counselling, social work, community services, or equivalent.
• 1 to 3 years of experience in an admission setting and working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent.
• Satisfactory completion of a Criminal Records Check with vulnerable sector screening is required.
• Satisfactory Tuberculosis Screening form is required.
• Satisfactory completion of Employee Immunization Record form is required.
• A First Aid Certificate with CPR is required.
• A valid driver’s license is required.

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems.
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system.
• High level of integrity and dependability with a strong sense of urgency and results-orientation.
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis.
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English.
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential.

Competencies:

Approach to Work:

• Demonstrates initiative, flexibility, adaptability, and resourcefulness.
• Actively seeks and incorporates feedback to inform continuous self-improvement.
• Sets goals, creates, and implements action plans, monitors progress, and evaluates results.  
• Adeptly manages competing tasks and uses time efficiently and effectively.

Job Knowledge & Quality of Work:

• High degree of relevant and current job knowledge and skill.
• Consistently produces accurate, thorough, high-quality work in a timely manner.
• Builds and promotes a culture of health and safety in the workplace.
• Implements and enforces best practices in health and safety within the workplace.

 Judgement & Decision-Making:

• Models independent thinking and creativity. 
• Demonstrates effective problem-solving skills.
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action.
• Exercises sound judgment in the best interests of the organization.

Communication & Interpersonal Skills:

• Expresses themselves clearly and professionally both verbally and in writing.
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex, and confidential situations.
• Has a manner, style and presence that makes a positive impression.
• Listens to and considers others’ views.

Personal Leadership:

• Models the organization’s core values of social justice, teamwork, social innovation, and strength based practices.
• Fosters enthusiasm, energy and commitment.
• Takes responsibility for personal actions, performance and health.
• Is reliable and accountable; shows up on time ready to work.

Teamwork & Collaboration:

• Effectively works with their colleagues to ensure organizational success.
• Champions positive working relationships with staff and external stakeholders.
• Supports an environment of openness, and champions teamwork and communication across programs.
• Leverages the expertise and experience of others for organizational success.

Salary for this role is between $27.92 - $29.60 per hour.

Closing Details:

Closing Date: Internal applications will be accepted until March 14, 2025, at 5:00pm.

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply. Those shortlisted will be contacted.